Job Specifications
Company Overview
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
The Team & Role
Join our collaborative team of Customer Experience Business Systems Analysts, where passion for optimizing customer interactions and leveraging SaaS solutions drives our success. We're a dynamic group dedicated to pushing the boundaries of innovation in the SaaS industry.
Opportunity And Mission
As a Techno-Functional Business Systems Analyst, you will play a crucial role in shaping our post-sales processes. Contribute directly to company objectives by optimizing these processes and enhancing user experiences.
Why Come Here?
Join us at the forefront of revolutionizing customer experience. Make an immediate impact and be part of a company committed to continuous innovation.
Contribution To Company Objectives
Your work will streamline post-sales processes, enhance user experiences, and leverage Salesforce and Professional Services Automation (PSA) to drive efficiency and customer satisfaction. This aligns directly with our strategic goals of delivering exceptional professional services.
Exciting And Challenging Work
Dive into projects that stretch your analytical and problem-solving skills, from optimizing workflows to integrating new technologies. Engage in challenging tasks that keep you motivated and constantly learning.
Learning And Growth Opportunities
This role is a launchpad for continuous learning and growth. Expand your expertise in business analysis, Salesforce, Certinia/FinancialForce, and Professional Services Automation (PSA) with opportunities for career progression and professional development.
Tools And Technologies
Work with state-of-the-art tools and technologies, including Salesforce, Certinia/FinancialForce, and other PSA solutions. Our commitment to staying at the forefront of technological advancements means exposure to cutting-edge solutions. Join us in shaping the future of post-sales processes in the professional services industry.
This is a location specific position that requires you to come into the office regularly to be most effective.
Our Tech Stack: Salesforce, Zuora, Tray.io, Gainsight, Certinia, Copado, Marketo, JIRA
What You’ll Do
Drive Operational Excellence: Streamline operations and reduce redundancy to contribute directly to company objectives.
Leverage Key Platforms: Utilize and customize Salesforce and Certinia/FinancialForce to enhance user experiences and operational efficiency.
Tackle Complex Challenges: Integrate new technologies and optimize business systems to address complex challenges.
Innovate Continuously: Implement best practices and drive continuous improvement for customer and employee satisfaction.
Expand Expertise: Grow your knowledge in business systems analysis, Salesforce, Certinia/FinancialForce, and PSA.
Work with Cutting-Edge Tools: Utilize state-of-the-art tools and technologies to shape the future of post-sales processes.
Your Experience
Professional Background: 5-8 years of experience as a Business Systems Analyst in a professional services environment, with a focus on post-sales processes.
Process Optimization: Proven track record of documenting, analyzing and enhancing business workflows to improve efficiency and effectiveness.
Technical Expertise: In-depth knowledge of business architecture, technology customization, and integration solutions, particularly with Salesforce and Certinia/FinancialForce.
Certifications: Salesforce Certified Administrator and Certinia PSA System Administrator is required; additional certifications such as Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder are preferred.
Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with a history of successfully addressing complex challenges in business systems.
Innovative Solutions: Experience in designing and implementing innovative solutions to improve business processes and operational efficiency.
Technological Proficiency: Familiarity with cutting-edge tools and technologies in the professional services and SaaS landscapes.
Continuous Learning: A commitment to continuous learning and staying updated on the latest developments in technology and business analysis.
#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exc
About the Company
Zuora was born out of a vision that we could evangelize a fundamentally new way of doing business by shifting the focus of companies to deliver recurring, people-centric services instead of a one-time sale of products. This is how we coined the term, the Subscription Economy(r).
Today, we see others evangelizing this term, and building entire communities around it. The Subscription Economy isn't (and never was) just about subscription business models but, direct, recurring relationships with customers through any business m...
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