Job Specifications
Job Summary
As part of a global/regional IT team, the CRM Developer position is a role that combines responsibility for designing, developing, and maintaining Salesforce solutions, while also performing a business systems analyst role as required, such as gathering requirements, analyzing business processes and ensuring alignment between technology and business goals.
This is a hybrid position requiring at least three days in the office.
Responsibilities
Work as part of a global IT team to perform set-ups/configuration and development within CRM related software including Salesforce
Work together with local and corporate Architects to design new functionality within the CRM system.
Design, develop, test, deploy and support Salesforce functionality enhancements and solutions utilizing Apex.
Maintain and enhance existing Salesforce applications and configurations
Develop and execute system testing; create use cases, develop and execute test plans.
Coordinate and manage, working with data integration teams, interfaces for the Salesforce platform and related applications.
Document, govern, and maintain the Salesforce data model to align data structures with business services.
Ensure data integrity and implement security best practices.
Translate business needs into functional and technical specifications
Provide thought leadership, technical expertise, and effectively supervise external partners when necessary.
Perform application version updates, including the coordination and testing of updates from our corporate headquarters and external vendors.
Provide CRM technical support by:
Coordinating and developing user and technical support documentation.
Providing post-implementation process and technical support.
Working with vendor organizations for support and problem resolution, as required.
Assist in resolution of Level 3 incidents for application and systems support.
Perform project management as required for business process improvement projects.
Communicate project status regularly with project teams and end users.
Coordinate efforts to ensure optimum system resources and capacity are available for
efficient application operation and high availability.
Work with international cross-functional teams, including regional and global team members.
Conveys information clearly in conversation and/or writing.
Develops, maintains, and strengthens relationships with others inside or outside of the organization, locally and globally, who can provide information, assistance and support.
Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it.
Approaches a problem by using a logical, systematic, sequential approach.
Demonstrates knowledge and skill in technical areas.
Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required.
Demonstrates an honest and forthright presence by taking responsibility for own mistakes, and by doing what he/she commits to doing.
Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance or support.
Readily handles change through taking advantage of lifelong learning opportunities and being open minded and curious in the face of new challenges.
Qualifications
Bachelor's Degree in CIS/BIS and 3-years' experience, or Associate Degree and 5-years' experience with Salesforce development utilizing Apex
Prior hands-on Salesforce CRM experience required.
Integrating and interfacing systems experience is required.
Strong project management skills are required.
Knowledge of relational database systems and experience with SQL required.
Ability to adjust quickly to rapidly changing priorities is required.
Strong communication skills with the ability to work effectively with all company levels and cultures are required.
Experience working on global/international teams is preferred
Experience working with and managing vendors is required.
The ability to manage projects across technical and functional disciplines is required.
The ability to execute assigned project tasks within established schedule is essential.
Essential Job Functions
Must be able to look at a computer screen for extended periods of time (up to 4 hours)
Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
Must be able to lift 50 pounds
Must be able to travel in vehicles (automobiles, trains & planes) for up to 10 hours
Must comply with company dress code guidelines
Must be able to travel to foreign countries
Must be on-call 24x7, as required
Regular and on-time attendance
This is a hybrid position requiring at least three days in the office.
Perks & Benefits
Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401
About the Company
About Phoenix Contact Phoenix Contact is a global market leader based in Germany. We are known for producing forward-thinking products and solutions for the comprehensive electrification, networking, and automation of all sectors of the economy and infrastructure. With a global network, we maintain close relationships with our customers, something we believe is essential for our common success. Our global network spans 100+ countries. Phoenix Contact USA has headquarters near Harrisburg, Pa., and employs more than 1,000 peop...
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