Skills

Sales Customer Service Marketing

Job Specifications

Customer Service Agent - Temporary Contract
Location: Nottingham
Contract Length: 10 weeks
Start Date: Monday 2nd February 2026
End Date: Sunday 12th April 2026About the Role
As a Customer Service Agent, you'll deliver exceptional reactive and proactive support through our Live Chat function, using the 'Sales through Service' ethos. Reporting to the Customer Service Team Manager, you'll be part of a dynamic team focused on providing award-winning service and optimising customer value.Key Details

Shifts:
4 on/3 off or 5 on/2 off (TBC)
Includes weekends
Combination of early starts (8am) and late finishes (10pm) - exact schedule TBC
Weekly Hours: 37.5 hours
What You'll Do

Deliver outstanding service across all contact channels while maintaining service levels.
Maximise customer conversion and retention opportunities using marketing initiatives and 'Sales through Service'.
Stay up-to-date with all marketing initiatives and support processes.
Communicate openly within the team and escalate issues impacting customer experience.
Resolve customer queries on first contact, considering commercial value.
Perform additional duties as required.
What We're Looking For

Previous Contact Centre or Customer Service experience (advantageous)
Fluent English (written and spoken)
Positive attitude and strong work ethic
Flexible approach to shifts and schedules
Ability to work independently and as part of a team
Confidence in customer interactions and multitasking
Commitment to delivering quality service and going the extra mile
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

About the Company

Lorien is a technology, transformation and telecom talent solutions specialist. We combine tech expertise with the scope, depth and breadth of large-scale talent solutions. Driven by both clients and candidates, covering Europe and the US, we work with all sectors, sizes and tech needs – from start-up to established, tech companies and those who use tech to propel them further - we work with them all. Our unique position in the market means we have the insight to create tailored solutions – keeping our clients ahead of t... Know more