Job Specifications
Company Description
L1 Customer Care Advisor
Location: Bourne End
Type: Permanent, Full-Time (37 hours per week)
About Us
Veolia Water Technologies UK is the world leader in water treatment, delivering innovative and sustainable solutions across a wide range of industries. We are experts in water, driven by our purpose of ecological transformation.
The Role
As an L1 Customer Care Advisor, you’ll be the first point of contact for our customers, handling enquiries via phone, email, live chat, and web. You’ll listen, respond, troubleshoot, and advocate for customers - ensuring every interaction reflects Veolia’s commitment to quality and service excellence.
Job Description
What You’ll Do
Manage incoming customer enquiries and expectations
Resolve issues efficiently, escalating when needed
Log and maintain accurate customer and service data
Provide basic technical troubleshooting and register service requests
Validate order details and liaise with internal teams
Identify sales opportunities and quotation requests
Deliver professional, empathetic, and confident customer support
What We’re Looking For
GCSE (or equivalent) in English and Maths
Experience in customer service, call centre, sales support, or administration
Excellent communication and telephone skills
Strong organisation, attention to detail, and problem-solving ability
Confident using Microsoft Office and Google Suite
A team player with a passion for delivering first-class customer service
Why Join Veolia?
Be part of a global leader in water treatment
Work in a supportive, customer-focused team
Ongoing training and development opportunities
Make a real impact through high-quality customer support
Additional Information
Employee Benefits Package
We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, while our enhanced pension scheme ensures a strong foundation for your future.
We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals.
That's not all… you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle.
Diversity & Inclusion
At Water Technologies UK, we’re proud to be known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
About the Company
Veolia group aims to be the benchmark company for ecological transformation. With nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearl...
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