Skills

Stakeholder Management Customer Service CRM Project Management

Job Specifications

Closing date for applications: Tuesday 10 February 2025 at noon

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

AlphaPlus currently has a full-time permanent opportunity for a service project manager to join our vibrant service team.

This is an excellent opportunity for a self-motivated graduate with a passion for and interest in a career in the education management sector to work in a fast-moving and dynamic education organisation in a service support role. The postholder will report to the service desk manager and will work together with the trialling and service delivery team and project leaders. They will support large-scale trials of new assessment materials and provide service desk support for schools, depending on business needs and the projects within the team at any given time.

Specifically, this will include support for the NSA Service Desk for schools and local authorities as part of the National Standardised Assessments for Scotland (NSA), for which you will be required to adhere to a shift pattern which covers 08:30 -16:30 or 09:00 – 17:00, to provide a single point of contact to support schools in accessing online assessment materials.

You will also provide cover to support a service desk for candidates as part of a contract for assessment development and delivery for a major UK regulator as required. For work completed on this project, you will be required to liaise with the project manager and other relevant project staff. The working hours for this are 06:00-14:00.

The position is full-time, working 37.5 hours per week Monday to Friday and is Manchester office based.

Candidates Must Possess

GCSEs or equivalent in maths and English
Good set of A levels or equivalent
Good honours degree or equivalent
Reasonable fluency with MS Office applications
Aptitude for adapting to new software and digital services
Good standard of numeracy and literacy
Ability to provide first line editorial checks of project materials
Effective communicator with strong interpersonal skills
Strong stakeholder and engagement skills

Project management, people management and stakeholder management skills are desirable, as are the following:

Experience in a customer service role
Experience using CRM/service desk software
Experience in public sector education
An understanding of the Gaelic/Scottish education system

We are an inclusive employer. Job share/other flexible working arrangements may be considered for the right candidate(s). Any such preferences should be indicated at the early application stage and can be discussed further at interview. The company offers hybrid working (two days per week minimum in the office, with three days working at home) and the successful candidate should ensure they are located within commuting distance of the office by the time of commencing the role. The exact allocation of office-based days is decided by the appointee's manager, although flexibility remains our policy and approach.

Normally the role will involve some travel including visits to schools. Benefits include:

NEST workplace pension scheme – tier 1
enhanced sick pay cover
enhanced maternity/parental leave
25 days paid leave plus the eight statutory bank holidays
commitment to developing the expertise of our employees. xlqdzyr

We expect to invite shortlisted candidates to an assessment and interview in week commencing 23 February 2026.

Please note that AlphaPlus is not licensed to offer sponsorship under the UK government’s skilled worker sponsorship scheme.

To Apply

The full job description, application instructions and online application form are located on the AlphaPlus website Opportunities pages

About the Company

AlphaPlus is one of the UK’s leading education consultancy and service businesses, specialising in standards, assessment and certification. Drawing on the professional experience of a team whose work spans the public and private sectors, covering education, assessment and evaluation, we specialise in the design, development, deployment and evaluation of qualifications and their underpinning assessment. As an assessment service provider with a broad scope, AlphaPlus has experience: 1. Helping professional bodies redesign th... Know more