AlphaPlus

About the Company

AlphaPlus is one of the UK’s leading education consultancy and service businesses, specialising in standards, assessment and certification. Drawing on the professional experience of a team whose work spans the public and private sectors, covering education, assessment and evaluation, we specialise in the design, development, deployment and evaluation of qualifications and their underpinning assessment.

As an assessment service provider with a broad scope, AlphaPlus has experience:
1. Helping professional bodies redesign their membership and certification processes
2. Developing new professional and occupational standards
3. Developing new qualifications and curricula
4. Writing high-stakes assessments for awarding organisations such as AOs and Government agencies
5. Providing an outsourced turnkey examinations service
6. Supporting regulators with their work to oversee examinations
7. Providing statistical analysis of assessment data
8. Moving assessments from on-paper to on-screen

Founded in 2003, AlphaPlus has gone from strength to strength. AlphaPlus is a proud member of AQA Global Assessment Services. Our clients include awarding organisations, professional bodies and government departments, both within the UK and internationally.

To find out more:
- Visit our website: http://www.alphaplus.co.uk/
- Follow AQA Global Assessment Services on LinkedIn

Listed Jobs

Company Name

AlphaPlus

Job Title

Service Project Manager

Job Description

**Job Title:** Service Project Manager **Role Summary:** Provide end‑to‑end support for large‑scale trials of new assessment materials and act as the primary service desk contact for schools and local authorities within the National Standardised Assessments for Scotland (NSA). Collaborate with trial, delivery and project leadership teams, perform first‑line editorial checks, and manage stakeholder engagement. **Expactations:** - Self‑motivated graduate with a passion for the education management sector. - Ability to work a 37.5‑hour week on a fixed shift pattern (08:30‑16:30 or 09:00‑17:00 for schools; 06:00‑14:00 for candidate desk). - Willingness to travel to schools as required. **Key Responsibilities:** - Coordinate and support large‑scale assessment material trials. - Manage daily service desk operations for schools and local authorities. - Serve as the single point of contact for school enquiries. - Deliver first‑line editorial reviews of project materials. - Liaise with project managers and project staff for issue resolution. - Provide candidate‑service desk support for assessment development contracts. - Record and track tickets, reports and feedback in CRM/service desk software. - Maintain stakeholder relationships and ensure high‑quality service delivery. **Required Skills:** - GCSEs in Mathematics and English. - A‑levels or equivalent. - Undergraduate honours degree or equivalent. - Strong written and verbal communication. - Stakeholder engagement and interpersonal skills. - Basic project management and people management. - Proficiency in Microsoft Office and aptitude for learning new digital tools. - Numeracy and literacy competency. - Editorial review experience. - Customer‑service experience and familiarity with CRM/service‑desk software. - Understanding of the public‑sector education environment and the Gaelic/Scottish education system (desirable). **Required Education & Certifications:** - Honours university degree (or equivalent) in any discipline. - No mandatory certifications required; proficiency in MS Office and project‑management tools is expected.

Manchester, United kingdom

Hybrid

03-02-2026

Company Name

AlphaPlus

Job Title

Operational Executive

Job Description

**Job title:** Operational Executive **Role Summary:** Deliver frontline administrative and organisational support for a large assessment project, acting as the primary point of contact for candidates, managing complaints, appeals, and contributing to policy development while deputising for the operational manager. **Expactations:** - Operate during peak exam windows (06:00 am–2:00 pm) and standard office hours as required. - Provide consistent, professional candidate support. - Develop and enforce policies for reasonable adjustments and special considerations. - Handle complaints and appeals, ensuring timely and accurate resolution. - Deputise for the operational manager, maintaining continuity of operations. **Key Responsibilities:** - Manage candidate queries and provide first‑line support. - Record and track candidate interactions in database systems. - Draft and review procedural documents and policy updates. - Process complaints, appeals, and related documentation. - Liaise with internal teams and external stakeholders to resolve issues. - Maintain high standards of accuracy, data integrity, and confidentiality. - Attend Manchester office bi‑weekly; work remotely during peak periods. **Required Skills:** - Excellent written and verbal communication. - Strong numeracy and data entry skills. - High attention to detail, accuracy, and proofreading. - Advanced computer literacy – Microsoft Office suite and database systems. - Proven customer‑facing experience (≥1 year). - Ability to work independently and manage multiple priorities. **Required Education & Certifications:** - GCSEs (or equivalent) in Maths and English. - A‑levels (or equivalent) or higher. - Second‑class honours degree (or equivalent) in a relevant field (essential). ---

Manchester, United kingdom

On site

Fresher

17-02-2026