Skills

Communication Test Customer Service Attention to detail

Job Specifications

AlphaPlus has secured a contract for assessment development and delivery for a major UK regulator and is now seeking a self-motivated individual with highly efficient administrative and organisational skills to join the project delivery team as operational executive. They will be responsible for first line candidate support, providing candidates with a consistent point of contact, and including contribution to developing policies for reasonable adjustments and special considerations, and managing complaints and appeals. They will also be required to deputise for the operational manager.

Are you the right candidate for this opportunity Make sure to read the full description below.

The operational executive will be expected to work 06:00 am-2:00 pm during peak exam periods, though normal office hours are available outside of peak periods. The position is full-time, working 37.5 hours per week Monday to Friday and will primarily be remote due to the hours, with a requirement to attend the Manchester office once every fortnight.

Candidates Must Possess

A high standard of presentation and communication skills
Good numeracy skills
A high level of attention to detail and accuracy
Good GCSEs in maths and English or equivalent
Good GCE A levels or equivalent
Second class honour or above (essential) in a relevant degree (desirable) or equivalent relevant experience
Demonstrably high standard of computer literacy especially Microsoft Office and database systems
Excellent proof-reading skills
Experience working in a customer-facing role for a minimum of one year

The Following Would Be Useful But Are Not Essential

Successful track record working in a role requiring extensive internal and/or external collaboration to achieve the desired outcomes
A customer service background and/or background in accessibility/ test development
Experience of operations
Experience of developing policies/procedures
Developing and working with quality control processes

Benefits Include

NEST workplace pension scheme – tier 1
enhanced sick pay cover
enhanced maternity/parental leave
25 days paid leave plus the eight statutory bank holidays
commitment to developing the expertise of our employees.

We are an inclusive employer. Job share/other flexible working arrangements may be considered for the right candidate(s). Any such preferences should be indicated at the early application stage and can be discussed further at interview. The exact allocation of office-based days is decided by the appointee's manager, although flexibility remains our policy and approach.

We expect to invite shortlisted candidates to an assessment and interview in the week commencing 9 March 2026.

Please note that AlphaPlus is not licensed to offer sponsorship under the UK government’s skilled worker sponsorship scheme.

To Apply

Please visit the AlphaPlus Opportunities page and click on Service Project Manager to access the job description and the online application form. Check your eligibility for the role and complete the online form, attaching a CV and covering statement when prompted. xlqdzyr The CV should be current and tailored to highlight relevant qualifications and experience. The covering statement should set out how you meet the competencies and personal attributes relevant to this role, and set out details of your most significant relevant experience

About the Company

AlphaPlus is one of the UK’s leading education consultancy and service businesses, specialising in standards, assessment and certification. Drawing on the professional experience of a team whose work spans the public and private sectors, covering education, assessment and evaluation, we specialise in the design, development, deployment and evaluation of qualifications and their underpinning assessment. As an assessment service provider with a broad scope, AlphaPlus has experience: 1. Helping professional bodies redesign th... Know more