Job Specifications
This role is with Verizon. WayUp is partnering with Verizon to hire top talent.
### When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the \#VTeamLife. This posting is for students attending New Jersey Institute of Technology, New York University, & Rutgers University. Candidates interested in opportunities who are not attending New Jersey Institute of Technology, New York University, & Rutgers University should search and apply to other roles here: [www.verizon.com/campus](http://www.verizon.com/campus). From internships and co-ops to leadership development programs and entry-level roles, becoming part of Verizon’s award-winning Campus program is a great step toward shaping your future. Join a program that’s been recognized with awards such as WayUp’s Top 100 Internship Programs, and RippleMatch’s Campus Forward Award. Why the accolades? It’s easy: we immerse you in meaningful experiences and projects that deliver tangible business impact. Working with us, you’ll have the opportunity to network with V Teamers across the globe, find mentors, and establish meaningful relationships to last a lifetime. When you join the V Team, our network becomes even stronger. \#VTeamLife You’ll be front and center, hands-on and contributing your creative energy, and the skills and experiences you’ve gained in your degree program to high-impact projects from the moment you arrive through the course of this 10-week experience. You will take part in meaningful work and real-life projects within the Consumer Customer Experience Organization that will help you grow both professionally and personally throughout the program. You will have the opportunity to work side by side with marketing and product leaders to champion, develop, manage and drive key relationships that are critical to the success of our business and impact our customers. You'll learn from the best minds in the industry and improve your knowledge in an environment that’s dedicated to industry superiority. As an intern with the Consumer Customer Experience team, some of the skills and areas you may have an opportunity to work on include:
Support the Experience Management team in driving key strategic initiatives focused on improving the end-to-end customer journey.
Conduct competitive analysis and work with the Voice of Employee & Voice of Customer Teams to gather insights.
Assist the Customer Experience (CX) team in documenting customer journeys.
Research and identify pain points, process gaps, and organizational inefficiencies, offering recommendations for potential improvements.
Conduct data analysis to support CX strategy and guide decision-making, helping to connect initiatives to measurable outcomes like churn reduction or cost efficiencies.
Contribute to the development of meaningful reports and scorecards used to track the effectiveness and efficiency of CX processes.
Support the CX Account Management team by caring for our internal and external customers.
Data Extraction & Analysis: Utilize SQL to query databases within GCP (BigQuery) to extract journey performance metrics and customer behavior data.
Business Case Development: Assist in conducting benefits and cost-benefit analysis (ROI) for new JaaS capabilities using real-world data pulled from cloud environments.
Performance Tracking: Build and maintain automated dashboards or reports that track the health and success of visual journeys across Digital and Assisted channels.
Strategic Storytelling: Help synthesize complex data sets into executive-level visualizations and narratives for senior leadership forums.
Support the Command Center team by building next gen automated diagnostics and visualization tools that allow tracking for the lifecycle of a promotion from launch to sunset.
Dashboard & Table Construction: Design and build robust data tables and interactive dashboards to track promo performance, budget utilization, and anomaly detection.
Agentic AI Development: Experiment with and implement Agentic AI workflows to automate "rapid-response diagnostics." You will help build agents that can autonomously investigate data anomalies and propose root causes.
Data Pipeline Support: Assist in querying and structuring data within Google Cloud Platform (GCP) to ensure our reporting is accurate and real-time.
Environment Management: Maintain reproducible data science environments to ensure our models and scripts run seamlessly across the team. You’ll