Skills

Endpoint Security Presentation Skills Operating Systems Windows Virtualization

Job Specifications

Responsibilities:

Client is seeking a Senior Field Services technician to deliver reliable, on-site IT support

services across client facilities. Field Services technicians will be responsible for Level

2+ support and various IT field service activities to ensure the availability and

operational readiness of client end user and facility production IT devices.

Provide on-site Level 2 IT support to end users resolving incidents, service

requests, and problem tickets assigned to Field Services assignment group

Troubleshoot and resolve issues related to system hardware, application software,

and operating systems. Perform endpoint security remediations as assigned by

Security

Experience in supporting end user and IT devices, such as Windows desktops &

laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners,

etc.

Provide hands and feet support for facility infrastructure (network, systems admin,

etc.) and on-site event support (i.e. board meetings)

Coordinate with the central IT Service Desk to ensure adherence to SLAs and

maintain high levels of customer satisfaction

Perform equipment setup for Moves/Adds/Changes (MAC)

Manage PC refresh and hardware asset lifecycle processes (imaging, configuration,

deployment, reclamation), manage IT equipment delivery and IT asset inventory

including computers, peripherals, and accessories

Conduct weekly inventory audits and submit stock report

Coordinate with vendors for RMAs and troubleshooting of hardware/software

issues

Required Skills:

Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related

field and/or equivalent work experience

5+ years experience in IT field services or deskside support

CompTIA A+ certification

Understanding of ITIL framework

Understanding of IT technologies

Experience managing an Infrastructure or customer-facing support (i.e. Desk-side

services)

Experience working with technology vendors

Proficient in Microsoft Office tools, including Excel and Powerpoint

Excellent verbal, written and presentation skills

Ability to handle multiple tasks and assignments

Proven ability to thrive in a fast paced, dynamic environment.

Nice to Have Skills

ITIL v4 certification

Related infrastructure (network, virtualization) certifications

About the Company

We provide Software Development, Maintenance and Other Related IT Services, across spectrum, depending on individual client’s needs and dependability on us. Being a young and vibrant software solution company, we believe in harnessing the talent and experience of each member of our team to provide a unique flavor to our offerings within practical considerations and as per need and flexibility as expressed by our clients. We believe in working as a true partner and demonstrate transparency in all our dealings and conduct wi... Know more