Job Specifications
Role : Sr. Field Services Technician
Location : 1: Oxford , UK Site Support, 2 : Bognor, UK Site Support * 2 roles
Contract role
Responsibilities:
Senior Field Services technician to deliver reliable, on-site IT support services across client facilities.
Field Services technicians will be responsible for Level2+ support and various IT field service activities to ensure the availability and operational readiness of client end user and facility production IT devices.
· Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group.
· Troubleshoot and resolve issues related to system hardware, application software, and operating systems. Perform endpoint security remediations as assigned by Security
· Experience in supporting end user and IT devices, such as Windows desktops, laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.
· Provide hands and feet support for facility infrastructure (network, systems admin,
etc.) and on-site event support (i.e. board meetings)
· Coordinate with the central IT Service Desk to ensure adherence to SLAs and
maintain high levels of customer satisfaction
· Perform equipment setup for Moves/Adds/Changes (MAC)
· Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories.
· Conduct weekly inventory audits and submit stock report
· Coordinate with vendors for RMAs and troubleshooting of hardware/software issues
Required Skills:
· Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related
field and/or equivalent work experience
· 5+ years experience in IT field services or deskside support
· CompTIA A+ certification
· Understanding of ITIL framework
· Understanding of IT technologies
· Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services)
· Experience working with technology vendors
· Proficient in Microsoft Office tools, including Excel and Powerpoint
· Excellent verbal, written and presentation skills
· Ability to handle multiple tasks and assignments
· Proven ability to thrive in a fast paced, dynamic environment.
Nice to Have Skills
ITIL v4 certification ·
Related infrastructure (network, virtualization) certifications
About the Company
CSI Global Ltd is a leading provider of advanced solutions in Oracle technologies, ORMB (Oracle Revenue Management and Billing), cloud services, digital transformation, and APIs & integrations. We are dedicated to helping businesses modernize their infrastructure, streamline complex processes, and unlock the potential of cloud computing to drive growth and innovation.
With deep expertise in Oracle’s suite of products and revenue management systems, our team specializes in delivering tailored solutions that optimize operatio...
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