Job Specifications
Customer Success Manager
** Must be Spanish-speaking! **
London Hybrid - 1x day a week
We’re working with a high-growth enterprise software provider that helps large organisations modernise complex, regulated customer processes through secure digital solutions. Their technology supports large-scale transformation across onboarding, servicing, and compliance-heavy journeys, enabling faster delivery, stronger governance, and improved customer outcomes across multiple channels.
This is a senior, client-facing role focused on owning complex post-sale programmes for enterprise customers. You’ll lead delivery from implementation through long-term adoption, acting as a trusted partner to senior stakeholders while coordinating internal product, engineering, and delivery teams. The role blends programme management, customer success, and commercial awareness, with real influence over outcomes, value realisation, and account growth.
Responsibilities:
Own end-to-end delivery for enterprise clients, from onboarding and implementation through adoption, optimisation, and renewal
Lead complex programmes in regulated environments, managing multiple stakeholders and workstreams
Build strong advisory relationships with senior client stakeholders, particularly within Telco and Financial Services
Define, track, and report on success metrics including ROI, operational efficiency, compliance, and customer satisfaction
Run governance forums such as QBRs, delivery reviews, and optimisation sessions
Identify opportunities for increased adoption, new use cases, and account expansion
Translate customer needs into clear requirements and work closely with Product and Engineering to prioritise delivery
Experience & Skills:
5+ years’ experience in programme management, delivery implementation, customer success within SaaS or digital transformation
Strong Spanish-speaking skills - ideally fluent / business-proficiency
Strong delivery experience in Financial Services and/or other professional services, with a solid understanding of regulatory and operational constraints
Confident working across Agile (Scrum), SDLC, and hybrid delivery environments
Proven track record managing enterprise-scale accounts and complex stakeholder landscapes
Strong analytical capability, able to interpret data and translate insights into action
Technically capable, with the ability to understand platforms, integrations, APIs, and workflows
Commercially aware, able to balance customer outcomes with internal business priorities
If you're a Senior Project Manager, Programme Manager, Delivery Manager or Customer Success Specialist, with client-facing enterprise-level delivery experience, please apply for full details!
About the Company
Whether you’re an employer looking to boost your team, a candidate looking for your dream position or a contractor searching for your next challenge, we’ll have your needs at heart.
Independently owned with over 20 years of experience in the industry, what really sets us apart is our commitment to building a long-standing relationship with you. To understand what makes you tick, to identify your personal and professional needs and to shape our support to help you achieve your goals.
Find out more on our website
Know more