Skills

Communication Time Management Decision-making Sales CRM Training Marketing

Job Specifications

At Perlego, we believe in the key role you will play to achieve our shared mission. You'll belong to a culture of dreamers, team players and avid learners with a flexible, value-based approach. Here, you can become your best self, and through your talent, make a real impact in the world of education.

What We Do

Perlego is on a mission to make education accessible to everyone. Learners worldwide struggle to afford and access the books they need to succeed. Dubbed "The Spotify for Textbooks," Perlego gives learners unlimited access to our catalogue of 1.5 million ebooks from over 9,000 of the world's leading publishers. We partner with hundreds of universities, businesses, and training providers to put a library in every learner's pocket, and we are only getting started.

About The Team

We're looking for an Account Executive to join our growing B2B Account Management Team, responsible for delivering a great experience to the customers who use our platform. We're a lean team whose goal is to grow and maintain Perlego's existing B2B revenue by building and nurturing relationships with our customers. Our global customer base of over 400 partners are at the heart of everything we do, so ensuring their journey with Perlego is smooth from onboarding to renewal is crucial. We work closely with Operations, Finance, Product, Content and Marketing, so this is a brilliant opportunity for anyone looking to work cross-functionally within a high-growth start-up environment.

What makes you a good fit for this opportunity?

You are looking to work in a fast-paced and rapidly changing environment
You like to work autonomously, enjoy a challenge, and want to make an impact
You enjoy solving problems and strive to give customers the best possible experience
You enjoy building and championing relationships with an array of external stakeholders
You have a customer-first mindset and take accountability for solving problems, and you appreciate the nuances between different types of personas
You are a confident and competent communicator, with excellent time management skills and the ability to prioritise
You are self-aware and proactively identify areas for improvement
You are comfortable working with and interpreting data to inform priorities and decision-making

In this role, you will:

Drive Customer Success responsibilities within the Account Management function and build up to being responsible for an individual revenue quota within your first year at Perlego
Work closely with each Account Manager to identify target accounts and effectively onboard customers and drive success that ultimately results in growth and renewal
Act as the first point of contact for hundreds of our partners who need assistance on their journey towards full product adoption and engagement
Build and nurture relationships with customers and know how to identify areas of improvement to be able to drive product adoption & usage to successful contract renewals
Consistently utilise engagement metrics to identify areas of improvement as well as opportunities
Gather user feedback and work with colleagues across the business to help build the best possible product by creating company-wide feedback loops
Implement strategies to boost levels of customer engagement, ultimately helping to define our Customer Success playbook in the Account Management team
Help customers achieve their objectives by understanding their success metrics and how to overcome their challenges
Act as a Platform and Catalogue expert on all things Perlego, delivering webinars and creating newsletters
Be the Account Executive of your own quota of accounts from September onwards, with a full annual quota and target in place from 2027

Requirements

This is the perfect role for you if you have:

Exceptional verbal and written communication skills
Excellent time management and organisation skills
Natural people skills: you're easily able to build trust, credibility, and strong relationships with different people
A willingness to collaborate with others to solve problems
A desire to work in a fast-paced startup environment. You should be comfortable with ambiguity and want to work in an environment that offers huge opportunities for growth
Grit and a positive attitude

It's a plus if you....

Speak a second European language
Have experience using CRM software
Have worked in a scaling startup environment
Have worked in a customer-facing role
Have worked in Customer Success or Account Management

Benefits

Hybrid working with 2-3 days per week in our London office
A collaborative, supportive sales and marketing environment
Clear progression opportunities within the company
The chance to make a real impact on Perlego's B2B growth and our mission
22 days of annual leave per year (plus bank holidays), with an additional day each year
All employees also enjoy the days between Boxing Day and New Year off, to reset and refresh for the new year - this is in addition to your annual leave
After three

About the Company

Perlego was born to provide an affordable (and sustainable) textbook solution for learners around the world, by partnering with publishers and removing the costs of print, distribution, and retail markup. Know more