Customer Success Manager - LegalTech

Skills

Job Specifications

As the Customer Success Manager, you will guide customers from on-boarding through renewal and expansion. You'll be the trusted partner to some of the world's most sophisticated organisations managing business‑critical contracts.

Client Details

My client is a customer-obsessed B2B SaaS company helping owners, operators and delivery teams manage high-value, complex contracts post‑execution. Their Intelligent Document Platform transforms dense contract sets into navigable, AI-powered digital assets, so teams can collaborate confidently, strengthen compliance, and make better decisions.

Description

Your responsibilities will include:

Build strong, trusted relationships across customer stakeholders-from end users to senior sponsors.
Lead on-boarding, training and adoption plans to ensure rapid value realisation.
Run success check‑ins, health reviews and executive updates.
Track customer outcomes, risks and opportunities.
Partner with internal delivery and support teams to manage customer requests.
Own issues end‑to‑end - communicating clearly and closing the loop.
Maintain disciplined notes, actions and plans to keep momentum high.
Identify opportunities for customers to benefit from additional modules or wider roll-out.
Capture customer feedback to influence product improvements.
Contribute to our Customer Success playbooks, processes and reporting.

What success looks like:

Smooth on-boarding and confident platform adoption
High usage and measurable customer outcomes
Strong renewal pipeline with low churn
Excellent cross-team collaboration and customer satisfaction

Profile

The successful Customer Success Manager applicant will have:

Experience in Account Management or Customer Success (B2B SaaS or complex services preferred)
Strong project management skills - organised, reliable and structured
Excellent communication and stakeholder management
Customer-first mindset with the confidence to lead conversations
High attention to detail and a bias to action
Comfort with modern tools and interest in using AI responsibly and productively

Nice to haves:

Experience in infrastructure, engineering, construction, government or regulated industries
Familiarity with contracts, legal tech, document management or compliance workflows
Experience working across time zones and distributed teams

Job Offer

£43k-46k basic

Hybrid working - 1 day/week in Central London office

Generous benefits package

Fantastic working culture

About the Company

Welcome to the Michael Page global company profile. Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents. While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer lo... Know more

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