Job Specifications
Primary Job Title: Operations OfficerAlternate / Related Job Titles:
• Banking Operations Officer
• Account Operations Specialist
• Small Business Banking Operations Associate
• Back Office Operations AnalystLocation & Onsite Flexibility: Montréal, QC — Hybrid
• 4 days onsite / 1 day remote (WFH on Fridays)
Work Location: 7250 Mile-End St, Montréal, QC, H2R 3A4Contract DetailsPosition Type: Contract
Contract Duration: ~10 Months
Start: As Soon As Possible
Pay Rate: C$27.00/hrJob DescriptionThe Operations Officer supports Small Business Banking by performing back-office operational and compliance activities related to account reviews and remediation. This role is 100% non-phone, focused on triaging files, reviewing documentation, and providing occasional inbox support in a regulated banking environment.Reporting to the Manager, Deposit Compliance Remediation, the Operations Officer will assist with updating required or missing customer information, conducting account reviews, and ensuring all activities meet internal policies and regulatory standards. The role requires strong attention to detail, the ability to navigate multiple systems, and a commitment to delivering a high-quality client experience.This is a growing team environment with opportunities for cross-training, extension, and potential conversion to a permanent role.Key Responsibilities• Review customer accounts and files to identify discrepancies or missing information
• Follow end-to-end procedures for Business Account compliance and remediation
• Accurately document all actions and customer interactions in accordance with policy
• Ensure completed documentation reflects correct client and business intent
• Navigate multiple systems and platforms to update customer information
• Collaborate with partners and colleagues to resolve issues and meet SLAs
• Adhere to all company policies, procedures, and compliance standardsEducation & Experience• Undergraduate degree or 1+ year of relevant work experience
• Banking or financial services experience preferredRequired Skills & AttributesRequired Skills:
• Bilingual (French & English) — verbal and written
• Strong customer service and client-focused mindset
• Proficiency with Microsoft Office Suite
• High attention to detail and accuracy
• Ability to work independently in a fast-paced environmentPreferred Skills:
• Banking or Small Business Banking experience
• Experience with compliance, account maintenance, or remediationNice to Have:
• Additional language skills (Mandarin, Punjabi, Hindi, Cantonese, or Spanish)Soft Skills• Excellent interpersonal and written/verbal communication skills
• Strong organizational and time-management skills
• Adaptability and willingness to assist with new tasks and initiativesWork Schedule• Monday - Friday | 8:30 AM - 4:30 PM
• Overtime or weekends as neededTeam & Training• Team size: 10 members
• Training period: ~2 weeks
• New team build with structured onboardingAbout the CompanyA Top 10 bank in Canada and North America, providing comprehensive financial solutions across retail, commercial, wealth management, and wholesale banking. The organization is recognized for stability, innovation, and strong career growth opportunities.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. As an economically disadvantaged organization, GTT values diverse and inclusive workplaces. Our clients include leading banking, insurance, financial services, technology, life sciences, biotech, utility, and retail organizations across the U.S. and Canada.We look forward to helping you land your next great career opportunity!Job Number: 26-01266
#gttca #gttjobs
About the Company
Global Technical Talent (GTT), a subsidiary of Chenega Corporation (www.Chenega.com) with over $1.3 billion in revenue and 5,800 US employees, is a leading provider of Total Talent Solutions. With a strong presence in the US, Canada, and India, GTT delivers Global Staffing, SOW (Statement of Work) solutions, RPO (Recruitment Process Outsourcing), Direct Sourcing, and Global Payroll services.
Headquartered in Portsmouth, New Hampshire, and founded in 1999, GTT has over 22 years of experience in the staffing industry. The comp...
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