Job Specifications
Job Description
Global Investigations & Incident Leadership
Lead and oversee investigations involving workplace violence, theft, fraud, misconduct, threats, safety incidents, and policy violations; ensure matters are handled professionally, discreetly, and legally.
Serve as the primary decision‑maker during high‑risk or escalated incidents and coordinate with law enforcement and emergency responders.
Maintain case documentation, chain of custody, evidence logs, and report standards.
Risk Management & Prevention
Identify security risks and trends; develop prevention strategies, incident‑response protocols, and playbooks.
Partner with HR and Legal on employee‑related security concerns and workplace‑violence mitigation.
Venue Security & Investigations
Implement physical security programs for players/guests and Playmakers; promote SOPs and best practices.
Oversee both in‑house security staff and contract security teams within an assigned region.
Build relationships and liaison with local law enforcement on behalf of Topgolf.
Design emergency‑response protocols and train operational leaders.
Conduct security assessments as required within assigned region.
Third‑Party Security Program Management
Manage third‑party armed/unarmed security providers, post orders, performance, and utilization.
Manage associated budgets and forecasting.
Ensure external teams support investigations, evidence collection, and escalation.
GSOC & Critical Incident Coordination
Coordinate with the Global Security Operations Center for monitoring, escalations, and crisis response.
Travel, Event, and Executive Security
Manage global travel security protocols, risk assessments, and traveler support.
Plan, coordinate, and oversee security coverage for special events and full‑venue buyouts, ensuring the safety of players, Playmakers, guests, VIPs, and talent.
Develop event‑specific security plans, including access control, crowd‑flow management, emergency‑response posture, and coordination with venue operations and local law enforcement.
Lead in‑house and contract security teams during events to ensure consistent standards, rapid response capability, and clear communication channels
Provide executive level security support as needed, including protective planning, threat assessments, and coordination with travel security when appropriate.
Cross‑Functional Partnerships
Work closely with HR, Legal, Operations, Facilities, IT, and leadership on sensitive matters.
Additional Job Description
Additional Job Description
Minimum 10 years of experience in security and/or law enforcement.
Minimum 7 years of leadership experience in a corporate security environment.
Experience managing complex investigations and coordinating with law enforcement.
Experience managing event, travel, and executive security operations.
Demonstrated ability to lead security operations across multiple venues or regions, ensuring consistent investigative standards, incident‑response discipline, and alignment between in‑house and contract security teams.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.