Job Specifications
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Forward Deployed Engineering Mission
You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.
Role Overview
The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.
This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.
It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.
You will:
Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
Own integrations and automation that embed Smartcat into enterprise systems
Partner cross-functionally to drive adoption, expansion, and long-term success
Core Responsibilities
Pre-Sales Technical Strategy & Value-Map Ownership
You will:
Lead pre-sales technical discovery to understand workflows, systems, and success criteria
Own the end-to-end technical execution from demos to value generation
Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
To be successful in this role, you will be excited by getting full autonomy in making a customer successful
AI Workflow Design & Deployment
You will:
Build and deploy AI-powered workflows aligned to customer outcomes
Create, test, and iterate prompts, agent skills, and workflow configurations
Develop workflows that improve quality, speed, and efficiency in multilingual content creation
Ensure that translation quality, output, format is aligned with customer expectations
Integrations, APIs & Automation
You will:
Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
Troubleshoot integration and workflow issues with strong technical rigor
Build custom solutions when necessary to meet customer operational requirements
Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
Technical Delivery Ownership & Go-Live Readiness
You will:
Serve as the technical lead for customer deployments from discovery through go-live
Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
Maintain implementation discipline — timelines, milestones, risks, and technical documentation
Ensure customer solutions are stable, scalable, and operationally successful
Adoption, Outcomes & Expansion Enablement
You will:
Drive post-sale support, enablement, and adoption initiatives
Help quantify outco