Job Specifications
We are looking for an experienced Process Quality Manager to provide day-to-day quality leadership across our process operations at Bridgwater. This is a critical role focused on ensuring that all activities — from raw material intake through blending and syrup room operations — consistently meet Refresco’s quality, food safety and GMP standards.
Working closely with Production, Engineering and Technical teams, you will be highly visible in the process areas, supporting decision-making, driving compliance and embedding a proactive quality culture across operational teams.
Quality Manager – Refresco, Bridgwater
Days, Monday – Friday
What’s in it for you?
Competitive pay
10% Annual bonus
Life assurance
28 days holiday plus bank holidays
Purchase extra holiday scheme
Access to employee benefits platform – Cheers which includes flexible benefits such as; additional healthcare cover, healthcare cash plan, dental insurance, car scheme, activities pass, financial services, will writing services etc.
About the role:
Reporting to the Site Technical Manager, the Process Quality Manager is accountable for quality performance across the process area. You will oversee raw material acceptance, in-process quality controls and out-of-specification (OOS) decision-making, ensuring product integrity and compliance at every stage.
This role plays a key part in protecting brand reputation, maintaining audit readiness and driving continuous improvement in process quality and hygiene standards.
Key Responsibilities:
Raw Material & Incoming Quality
Own and maintain incoming goods acceptance criteria for all raw materials, ingredients, packaging and processing aids
Ensure robust raw material verification and inspection processes are consistently applied prior to production
Maintain and embed an effective process quality plan
Support Supplier Assurance and Central Technical teams with feedback on material performance
Lead escalation and investigation of non-conforming raw materials
Ensure relevant sensory programmes are in place, maintained and adhered to
Process Quality Control
Oversee in-process quality checks, ensuring critical parameters (Brix, pH, acidity, carbonation, temperature, etc.) meet specification
Review and verify batching accuracy, completeness and compliance across all shifts
Lead OOS decision-making, including product hold, rework or release, in collaboration with QA, Production and Technical leadership
Support validation and verification of quality-critical process parameters and equipment
GMP, Hygiene & Food Safety
Champion GMP across the process area through coaching, audits and corrective action follow-up
Support effective cleaning, validation and verification, particularly for allergen and flavour changeovers
Drive foreign body controls and wood, glass and plastic audits
Support pest control, housekeeping and environmental monitoring relevant to hygienic zoning
Quality Incidents & Investigations
Lead or support process-related quality incident investigations
Coordinate with the Assistant Technical Manager on product holds, traceability and complaint investigations
Drive reduction of internal and external quality losses, including non-conforming product and complaints
Ensure quality records are accurate, complete and audit-ready
Training, Coaching & Continuous Improvement
Deliver GMP and quality training to operators and team leaders
Coach production teams on quality standards and expectations at line level
Identify and implement improvement initiatives to reduce waste, improve compliance and enhance consistency
Analyse trends (OOS, holds, micro failures) and implement preventative actions
Act as the site sensory super user, ensuring training, verification and escalation of programme concerns
Audit & Compliance
Support BRCGS, retailer, co-man and internal audit readiness for the process area
Conduct internal audits and factory inspections, ensuring timely closure of findings
Work closely with Central Compliance and the Assistant Technical Manager during verification and follow-up activities
About you:
Experience in a Quality leadership role within an FMCG environment
Strong knowledge of QMS, HACCP, GMP and audit standards
Confidence managing non-conforming product, incidents and risk
Proven ability to lead, coach and influence teams at all levels
A data-driven, continuous improvement mindset
Clear communication skills and strong attention to detail
A proactive, resilient approach with a passion for quality and food safety
About Refresco:
Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia. Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and pa
About the Company
We are a global independent beverage solutions provider, with operations in Europe, North-America, and Australia. We produce over 40 million liters of the world's most well-known drinks every day!
Refresco offers an extensive range of product and packaging combinations from 100% fruit juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass.
Focused on innovation, Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combin...
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