Job Specifications
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform.
Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.
Implementation Engineer
About The Role
We're looking for a technically skilled Implementation Engineer to support our clients' ongoing technical operations and critical system transitions. In this role, you'll work alongside our Principal Partner Engineers to ensure seamless integrations between Laurel and client Practice Management Systems (PMS), resolve complex technical issues, and guide clients through high-stakes system migrations.
This is a hybrid role that combines DevOps monitoring, technical troubleshooting, and client-facing support. You'll be the escalation point for internal teams when integrations fail, systems go down, or data isn't flowing correctly. While much of your work happens behind the scenes, you'll also interact directly with client technical contacts to diagnose issues, coordinate fixes, and ensure their billing operations run smoothly.
What You'll Do
Client Integrations (30%)
Build new and/or customize existing Boomi processes for client system integration with Laurel
Work with client to test deployed Boomi processes including validating data integrity for each integration
Support clients transitioning between billing systems (e.g., switching from one PMS to another) including coordinating migration activities with zero downtime requirements
Provide urgent support during high-pressure go-live periods (may require flexibility for evening/weekend work during critical cutovers)
Document processes and lessons learned for continuous improvement
DevOps & System Monitoring (25%)
Monitor integration health across all client environments, responding quickly to alerts for client centric systems
Investigate and resolve client centric system alerts to prevent data discrepancies in client billing systems (critical
Manage Boomi Atom monitoring, responding to unexpected shutdowns and flow exceptions
Troubleshoot data flow issues from Laurel through to client PMS systems, identifying breakpoints and implementing fixes
Perform root cause analysis on recurring issues and implement preventative measures
Coordinate rapid system shutdowns during critical incidents to prevent data integrity issues
Optimize integration performance by identifying and refactoring inefficient processes
Internal Support Escalation (25%)
Serve as Level 2 technical escalation for sync issues
Support Principal Partner Engineers with complex troubleshooting across multiple client environments
Diagnose issues spanning multiple systems (Laurel, Boomi, client PMS, productivity tools)
Document issue patterns and create knowledge base articles for common scenarios
Collaborate with Engineering teams when issues require code fixes or feature modifications
Maintain internal tools built to facilitate support and troubleshooting
Client Technical Support (20%)
Communicate directly with client IT/technical contacts during escalations and outages
Explain technical issues and resolutions in clear, non-technical language when needed
Coordinate with client technical teams to resolve integration issues on their end
Build relationships with key client technical contacts for faster issue resolution
Participate in weekly check-in meetings with larger clients to address emerging issues
Provide status updates during incidents, managing client expectations around resolution timelines
What You'll Need
Required Qualifications
3-5 years of technical experience in integration engineering, DevOps, technical support, or similar role
Strong troubleshooting skills: Ability to trace data flow across multiple systems and identify where things break
API and database experience: Comfortable working with REST APIs, SQL queries, and database concepts
Integration platforms: Experience with iPaaS tools (Boomi, MuleSoft, or Zapier similar)
System monitoring: Familiarity with alerting systems, lo
About the Company
Say hello to timekeeping with a money-making co-pilot.
Boost your firm's profitability with Laurel. Our thoughtfully designed timekeeping solution, with real AI, turns every minute worked into clear, actionable billing and insight. Make financially sound decisions with ease, predict trends, and navigate your firm's future with confidence.
Today, leading legal and professional services firms are shifting the timekeeping paradigm with Laurel, eliminating the burden of manual approaches, lifting revenue, and advancing the fut...
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