Job Specifications
Job Title: Senior Manager, B2B Account Recovery
Reports to: SVP of Business Development
Classification: Exempt (Salaried)
Role Summary:
At inKind, we partner with restaurant operators through innovative financing solutions designed to fuel growth in the hospitality industry. The Senior Manager, B2B Account Recovery is a senior individual contributor responsible for owning and executing inKind's B2B recovery strategy across our restaurant partner portfolio.
This role sits at the intersection of finance, legal, and partner relationships. You will independently manage complex, high-dollar, and high-risk accounts, lead negotiations with ownership groups and operators, and drive recovery outcomes that protect inKind's financial position—without undermining long-term partner trust.
This is not a call-center or transactional collections role. It requires sound business judgment, comfort with ambiguity, and the ability to engage senior restaurant stakeholders as a peer while navigating sensitive financial situations.
This role is eligible to work remotely from anywhere within the contiguous United States, with a preference for candidates based in major U.S. metropolitan areas*
Who You Are:
Senior-level B2B negotiator: You're comfortable leading complex financial recovery conversations with business owners, operators, and executive stakeholders
Calm under pressure: You maintain composure, credibility, and authority in high-stakes, adversarial, or emotionally charged situations
Commercially minded: You understand business performance, cash flow, and financial risk, and can interpret P&Ls and contractual obligations
Independent and accountable: You take full ownership of outcomes, from early risk identification through resolution
Relationship-driven: You know how to be firm without being destructive, balancing recovery with long-term partnership value
Hospitality-aware: You understand the operational and margin realities of restaurant businesses and factor them into recovery strategies
Responsibilities / Essential Functions:
B2B Recovery Ownership
Own a portfolio of complex B2B restaurant partner accounts, with responsibility for recovery strategy, execution, and outcomes
Lead direct negotiations with restaurant owners, operators, and hospitality groups regarding delinquent balances and contractual obligations
Structure and negotiate payment plans, restructures, and settlements that balance risk mitigation with long-term partner viability
Risk, Contracts & Legal Collaboration
Review contracts, payment terms, and partner performance to identify early warning signals and escalation triggers
Coordinate with Legal on enforcement actions, including the filing and maintenance of UCC-1 financing statements, defaults, and other remedies Partner closely with Legal and Finance to align recovery actions with regulatory, contractual, and business priorities
Strategy, Process & Insight
Design and refine scalable, B2B-appropriate recovery strategies, workflows, and escalation paths
Leverage data, CRM, and financial systems to track account health, recovery progress, and portfolio risk
Provide clear, actionable insights to leadership on trends in delinquency, exposure, recovery performance, and partner behavior
Influence upstream improvements in underwriting, partner onboarding, and payment structures based on recovery learnings
Cross-Functional Leadership (Without Direct Reports)
Act as the subject-matter expert for B2B recovery across Legal, Finance, and Partner Success
Set standards for tone, professionalism, and partner engagement during recovery interactions
Support Partner Success teams on difficult conversations without owning day-to-day customer management
Minimum Qualifications:
6–8+ years of experience in B2B collections, account recovery, credit, or receivables management
Demonstrated experience managing complex, negotiated recoveries rather than high-volume transactional collections
Strong understanding of commercial contracts, payment structures, and business lending concepts
Proven ability to lead sensitive financial negotiations with senior business stakeholders
Experience using CRM, financial, and reporting tools (e.g., Salesforce, HubSpot, Excel, accounting systems)
Ability to travel periodically to partner sites and internal meetings (up to ~20%)
Preferred Qualifications:
Bachelor's degree
Experience in hospitality, restaurant finance, fintech, or alternative lending
Familiarity with secured lending concepts and UCC filings
Startup or high-growth company experience
Work Environment:
Primarily in-office role based in Austin, Texas, with an expectation of at least four (4) days per week in office
Occasional travel to restaurant and hospitality partner locations
Exposure to restaurant, hospitality, and office environments
Standard business hours with flexibility as required for partner negotiations
Salary:
$115,000 – $130,000 DOE + Benefits
inKind is an Equal Opportunity Employer. We believe