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Service Delivery Manager

Service Delivery Manager

Hybrid

Brussels, Belgium

Junior

Freelance

28-01-2026

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Job Specifications

We are looking for an experienced Service Delivery Manager to join a a high level client and bridge the gap between cybersecurity operations and the client's business reality.

You will be the primary of the contract, ensuring technical excellence is delivered whilst protecting the commercial interests and paving the way for long term growth.

Key Responsibilities:

Leading governance and steering discussions that shape the client’s security roadmap.
Acting as a trusted advisor in complex, high pressure environments.
Translate data into value to provide executive summaries to demonstrate clear ROI.
Ensure SLAs are met, act as the escalation point for operational team, and manage the perception of service quality.
Proactively identify needs in the client's security posture.
Play a key role in managing scope, protecting margins and growing the account.

Experience:

4+ years in Service Delivery Management
Strong functional understanding of Cyber Security Domains
Experience handling conflict, dealing with KPI's and SLA's.
Certifications are a plus.
Familiarity with governance models, and government or public institution contracts.

Additional Details:

START DATE: ASAP - Interviews as early as Friday with an immediate start if successful
DURATION: Long term
CONTRACT: Freelance
ONSITE POLICY: 3 days per week in Brussels
LANGUAGES: English and Dutch

If you are interested, please apply or feel free to reach out directly on :

Riley@kodastaff.com

+32 466 90 41 80

About the Company

Koda Staff - we've cracked the code to IT recruitment. We're a specialist recruitment provider focusing on the Development, Digital and Data markets in Belgium, Denmark, Sweden, Florida and across the United States. The company was founded with a vision to establish a recruitment partner that could genuinely add value, offering its client an unparalleled level of service in terms of professionalism, efficiency and value for money. Whether you are an employer or employee, Koda delivers premium recruitment services to matc... Know more