Job Specifications
Solutions Engineer
Sales
San Francisco
Senior
Full-time Description
groundcover is a fast-growing B2D company reinventing how developers monitor their cloud-native applications - and the impact they can make at scale. We give engineering teams the insights they need to troubleshoot faster and more effectively when things break. Our belief: even the most complex systems deserve a flawless, intuitive user journey.
We're building a product for developers that redefines the look, feel, and usability of observability tools - and we're expanding our Sales team with an Solutions engineer that breathes B2D.
What You'll Do:
Work with our account executives to plan, prepare and execute deals in complex and technical sales cycles.
Deliver clear presentations and demos that communicate the product uniqueness and the problems it solves
Manage the technical aspects of the entire sales cycle, including Proof of Concepts/Value
Understand and communicate customer needs to the product teams for future product enhancements.
Build solutions to fill gaps and enhance the core product
Know the Observability and log management markets well and be able to help customers choose the right solutions for them.
Be active on internal and external Slack channels
Present at conferences, meetups, podcasts, livestreams etc.
Go the extra mile to help groundcover disrupt the observability market, by offering thoughts, insights, and suggestions on how we can improve our go to market efforts, and improve the offering.
Ability to attend in-person events and meetings - and work in office Requirements
5+ years of experience in a Solutions Engineer or Sales Engineer role - must
2+ years of observability experience, with a deep understanding of commercial vendors such as Datadog, Dynatrace, NewRelic, Splunk, Sumologic, Coralogix, and open source tooling such as Elastic, Loki, Grafana, Prometheus, etc.
A can do' and must win' attitude, and a willingness to roll up your sleeves to help build whatever is needed to improve our chances of winning business
Strong understanding of cloud-native environments and modern infrastructure, including Docker, Kubernetes, AWS, GCP, Azure, OpenShift, and observability data sources like CloudWatch, OpenTelemetry, Fluentd/FluentBit, and Prometheus
Proven customer-facing experience - confident, articulate, and able to lead technical conversations both in-person and over Zoom
Consultative and analytical, with an ability to identify and solve complete processes and infrastructure
Willingness and enthusiasm for frequent travel
Experience as a developer - advantage
Bachelor's degree, or equivalent, in related discipline. Science or Engineering degree preferred.
About the Company
We're an early-stage fund with a mission to create a real human connection with founders - from team building, ideation, go-to-market - you name it.
Our Crew Members (fund investors) are founders and builders of fast-growing startups in Fintech, Cyber, Healthcare, and more - who have successfully gone through the same challenges you are and will face - and are here to help.
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