Job Specifications
Job Introduction
The Benefits
Health and Wellbeing Plans – including our family-friendly maternity policy.
Flexible financial support with instant access to earned and authorised wages.
Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
Full induction, ongoing training, and structured career development to help you thrive in your role.
Quality kit and uniform – so you feel comfortable and can perform your role effectively.
Fully funded SIA top-up training from our own team of in-house trainers.
Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
Long service and recognition awards - celebrating your achievements.
Excellent hourly pay rate
The Role
Carlisle Support Services is working with Olympia, our prestigious new client in West London, and we’re looking for motivated, approachable, and dependable people to join our team.
The Security Duty Manager will play a critical role in leading and developing a new team to successfully deliver security operations, ensuring a safe and secure environment for tenants, staff, and visitors. This role requires strong leadership, excellent customer service skills, and expertise in security technology to maintain high standards of service and protection.
We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to demonstrate and develop their management skills. Join our team and help to make a positive impact.
We’re Looking For People Who Are
Friendly, approachable, and professional in all interactions.
Keen to learn, grow, and contribute to a positive team culture.
Hands on and like to lead by example.
Experienced in customer-facing roles.
At least 18 years old - licence requirement by the Security Industry Authority.
Punctual, dependable, flexible, and assured.
SIA Guarding or Door Supervision licence holders.
Able to work full-time shifts covering days, nights and weekends.
Previous experience in managing a team within a security environment is required for this role. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.
Your Core Responsibilities Will Include
Daily Security Operations & Leadership
Lead and oversee daily security operations, ensuring a highly professional and responsive service.
Lead shift briefings and shift de-briefs
Manage team performance
Complete end of shift handovers and reports
Work closely with the Control Room Team
Supervise security personnel, ensuring proper deployment and operational readiness.
Lead and manage weekly security checks across the estate, reporting and resolving any vulnerabilities or risks.
Emergency Response & Incident Management
Act as the primary point of contact for all security-related incidents and emergencies during assigned shifts, providing clear direction and oversight throughout.
Take command of incident and emergency response situations, ensuring appropriate escalation, coordination, and communication with tenants, staff, and emergency services.
Lead the initial management of incident or crime scenes, preserving evidence, maintaining scene integrity, and ensuring accurate records are maintained.
Ensure rapid, effective, and compliant responses to alarms, threats, and emergencies, following established estate protocols and dynamic risk assessment principles.
Conduct thorough Post-Incident Reviews in accordance with the debriefing process, ensuring all relevant information is captured, analysed, and formally logged, including key findings and recommendations.
Lead or support investigations into security incidents, working collaboratively with the Control Room team to ensure all evidence—such as CCTV footage, body-worn video, relevant logs, and witness statements—is correctly secured and documented in line with regulatory and evidential requirements
Security Policy & Procedure Implementation
Support the development and implementation of security policies, protocols, and procedures to ensure compliance and best practices.
Ensure security teams adhere to legal and safety regulations.
Conduct regular operational audits to ensure the service is in line with the security policy and strategy .
Customer Service & Stakeholder Engagement
Maintain a professional and approachable presence for tenants, staff, and visitors.
Ensure the estates team provides exceptional customer service in line with the Estates Services Charter.
Address security-related concerns promptly, ensuring stakeholders feel safe and supported.
Security Technology & Compliance
Support the training of staff across the shift in line with the
About the Company
Carlisle Support Services is a leading supplier of outsourced workforce solutions to chosen niche markets. Carlisle offers Security, Cleaning, Events, Retail Merchandising, and Vegetation services across the UK. We partner with our clients in long-term relationships to deliver sustainable service innovations and operating efficiencies. Continuous improvement in service quality standards is built in to all Carlisle business solutions. This reinforces and supports our partnership as we grow by strengthening our clients' busine...
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