Carlisle Support Services

About the Company

Carlisle Support Services is a leading supplier of outsourced workforce solutions to chosen niche markets. Carlisle offers Security, Cleaning, Events, Retail Merchandising, and Vegetation services across the UK. We partner with our clients in long-term relationships to deliver sustainable service innovations and operating efficiencies. Continuous improvement in service quality standards is built in to all Carlisle business solutions. This reinforces and supports our partnership as we grow by strengthening our clients' businesses. Our aim is to create business efficiencies wherever we work for you, which translate into an improvement in shareholder and stakeholder value which is quantifiable. Our Mission: Carlisle Support Services provides customer driven people-based services, and strives to deliver measurable value to all involved. We do this by empowering passionate people to deliver exceptional outcomes Our Vision: To be preferred experts and the most trusted provider of people-based services for the customers we serve, and markets we choose to work in Our Values: Sector based experts Promise based culture Customers at the heart Care passionately for all

Listed Jobs

Company Name

Carlisle Support Services

Job Title

Control Room Operator

Job Description

**Job Title:** Control Room Operator **Role Summary:** Operate and monitor CCTV, access control, intrusion, fire alarm and building management systems to ensure continuous security surveillance of the entire Olympia site. Log incidents, coordinate responses with on‑site teams and emergency services, and maintain clear communication and documentation across the control room and relevant departments. **Expectations:** - Friendly, professional demeanor with all stakeholders. - Reliable, punctual, flexible; able to work 12‑hour shifts covering days, nights and weekends. - Minimum age 18; possession of required SIA licences. - Leadership capability to supervise a small control room team. - Commitment to continuous training and adherence to security policies. **Key Responsibilities:** 1. **Real‑Time Monitoring & Surveillance** - Operate CCTV, access control, perimeter alarms, fire alarms and building management alerts. - Maintain situational awareness of all estate zones (public areas, venues, hotels, school, F&B, loading bay). 2. **Incident Detection & Response** - Detect and assess incidents, suspicious activity or system anomalies. - Initiate response protocols, dispatch ground teams, notify emergency services, and up‑grade to Control Room Supervisor when required. - Log all incidents and actions in the incident management platform. 3. **Communication & Coordination** - Provide clear radio/telephone communication with on‑site security officers, estate management and emergency responders. - Support evacuation, lockdown and shelter‑in‑place procedures. - Relay critical information to relevant departments. 4. **Technology Operation & Troubleshooting** - Operate advanced security systems and perform basic troubleshooting. - Escalate technical faults to Supervisor or IT support. 5. **Compliance & Data Integrity** - Adhere to SIA licensing conditions, GDPR, ISO 27001 and site safeguarding protocols. - Keep accurate, timestamped logs of all control room activities. 6. **Shift Handover & Reporting** - Conduct thorough handovers, briefing incoming operators on ongoing incidents and system issues. - Prepare and submit daily activity reports and incident summaries. 7. **Training & Continuous Improvement** - Attend regular emergency, system and protocol training. - Participate in post‑incident reviews and recommend operational improvements. **Required Skills:** - Proficient operation of CCTV, access control, intrusion, fire alarm and building management systems. - Strong situational awareness, decision‑making and problem‑solving. - Excellent verbal and written communication; proficient in radio and telephone communications. - Ability to work independently and within a control room team. - Basic troubleshooting of control room equipment. - Leadership and small team supervision. **Required Education & Certifications:** - SIA Guarding or Door Supervision licence (or equivalent). - SIA CCTV licence holder. - Evidence of at least a few years’ experience in a security/control‑room environment (preferred).

Kensington, United kingdom

On site

25-01-2026

Company Name

Carlisle Support Services

Job Title

Security Duty Manager

Job Description

**Job Title:** Security Duty Manager **Role Summary:** Lead and manage daily security operations for a mixed‑use estate, overseeing a team of security personnel, coordinating with the control room, and ensuring a safe environment for tenants, staff, and visitors. Provide incident command, enforce security policies, and deliver high‑level customer service. **Expectations:** - Maintain professional, approachable demeanor in all interactions. - Lead by example, be punctual, dependable, and flexible with shift patterns (days, nights, weekends). - Demonstrate strong leadership, communication, and problem‑solving skills. - Continuously develop team performance and adhere to SIA regulations. **Key Responsibilities:** - Direct daily security activities, conduct shift briefings/de‑briefs, and complete handover reports. - Supervise deployment and readiness of security staff; perform weekly estate security checks. - Serve as primary point of contact for incidents and emergencies; manage response, escalation, and coordination with emergency services. - Preserve crime scenes, gather evidence (CCTV, body‑worn video, logs, witness statements) and conduct post‑incident reviews. - Support development and implementation of security policies, ensure compliance with legal and safety standards, and conduct operational audits. - Deliver exceptional customer service; address security concerns of tenants, staff, and visitors in line with service charter. - Train staff on security technology and procedures; ensure ongoing compliance with SIA requirements. **Required Skills:** - Proven leadership and team‑management experience in a security environment. - Excellent verbal and written communication; ability to brief and de‑brief teams. - Strong customer‑service orientation and stakeholder engagement. - Competence in incident command, emergency response, and evidence handling. - Familiarity with security technology (CCTV, access control, body‑worn cameras). - Ability to perform risk assessments and conduct operational audits. - High level of professionalism, reliability, and flexibility for shift work. **Required Education & Certifications:** - Minimum age 18. - Valid SIA Guarding or Door Supervision licence (or ability to obtain). - Relevant security or law‑enforcement training preferred; in‑house SIA top‑up training provided. - No specific academic degree required; equivalent experience accepted.

London, United kingdom

On site

28-01-2026