Job Specifications
Our Customer - Olympia
We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC, a new 3,800-capacity live music venue managed by AEG Presents; the British Airways Theatre, London’s largest purpose-built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization; two hotels operated by citizenM and Hyatt Regency; 30 restaurants, bars and eateries; Wetherby Pembridge, a new co-educational senior school; a boutique gym by 1Rebel, 550,000 sq. ft of offices boasting some of the largest terraces in London, as well as new public spaces for visitors to enjoy.
The Benefits
Flexible financial support with instant access to earned and authorised wages.
Full induction, ongoing training, and structured career development to help you thrive in your role.
Quality kit and uniform – so you feel comfortable and can perform your role effectively.
Fully funded SIA top-up training from our own team of in-house trainers.
Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
Long service and recognition awards - celebrating your achievements.
Excellent hourly pay rate
Role Overview
The Security Control Room Operator is responsible for the effective monitoring of CCTV, alarms, and access control systems within the control room, ensuring the safety and security of the site. The role involves incident logging, responding promptly to alarms and calls, and supporting the on-site security teams by coordinating information and escalating issues to the Control Room Supervisor when required.
We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to develop their career in security. Join our team and help to make a positive impact.
We’re Looking For People Who Are
Friendly, approachable, and professional in all interactions.
Keen to learn, grow, and contribute to a positive team culture.
Experienced in supervising a small team.
At least 18 years old - licence requirement by the Security Industry Authority.
Punctual, dependable, flexible, and assured.
Ideally SIA Guarding or Door Supervision licence holders.
SIA CCTV licence holders.
Able to work 12-hour shifts covering days, nights and weekends.
Your Core Responsibilities Will Include
Real-Time Monitoring & Surveillance
Operate and monitor all security systems including:
CCTV
Access control
Intrusion detection and perimeter alarms
Fire alarm panels and building management alerts
Maintain constant situational awareness of all estate zones: public areas, event venues, hotels, school, F&B outlets, post room, and loading bay.
Incident Detection & Response
Identify and assess security incidents, suspicious activity, or system anomalies in real time.
Initiate immediate response protocols, including dispatching ground teams, notifying emergency services, and escalating to the Control Room Supervisor.
Accurately log all incidents and actions taken using the estate’s incident management platform.
Communication & Coordination
Maintain clear, professional radio and phone communication with on-site security officers, estate management, and emergency responders.
Support coordination of emergency evacuations, lockdowns, or shelter-in-place procedures as directed.
Relay critical information to relevant departments (e.g., hotel security, school safeguarding, event control) in a timely and secure manner.
Technology Operation & First-Line Troubleshooting
Operate advanced systems including
Perform basic troubleshooting of control room equipment and escalate technical faults to the Supervisor or IT support.
Compliance & Data Integrity
Ensure all monitoring and data handling complies with:
SIA licensing conditions
GDPR and ISO 27001 standards
Estate-specific safeguarding and privacy protocols
Maintain accurate, timestamped logs of all control room activities and system events.
Shift Handover & Reporting
Conduct thorough shift handovers, briefing incoming operators on ongoing incidents, system issues, and operational priorities.
Complete daily activity reports and submit incident summaries to the Control Room Supervisor.
Training & Continuous Improvement
Participate in regular training on emergency procedures, system updates, and estate-specific protocols.
Contribute to post-incident reviews and suggest improvements to control room operations and response strategies.
Skills & Experience
CCTV licence holder.
Able to work independently and as part of a team in a busy Control Room environment.
SIA Guarding or Door Supervision licence holder – desirable.
5 yea
About the Company
Carlisle Support Services is a leading supplier of outsourced workforce solutions to chosen niche markets. Carlisle offers Security, Cleaning, Events, Retail Merchandising, and Vegetation services across the UK. We partner with our clients in long-term relationships to deliver sustainable service innovations and operating efficiencies. Continuous improvement in service quality standards is built in to all Carlisle business solutions. This reinforces and supports our partnership as we grow by strengthening our clients' busine...
Know more