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AI Analyst – Conversational AI & Business Insights

AI Analyst – Conversational AI & Business Insights

Hybrid

Brussels, Belgium

Full Time

29-01-2026

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Skills

Communication Data Analysis Problem-solving

Job Specifications

Insurance Industry | Chatbot Use Cases | AI Requirements & Insights

Are you passionate about bridging business needs with AI-powered chatbot solutions? Join an innovative internal chatbot program within a leading insurance company, helping shape impactful conversational AI use cases and driving continuous improvement through data and stakeholder insights.

Role Overview

As an AI Analyst, you will play a key role in translating stakeholder and business requirements into meaningful chatbot functionality. You will analyze chatbot interactions, define conversation flows, and provide insights that improve user experience and performance.

This role sits at the intersection of business analysis, data insights, and conversational AI design.

Key Responsibilities

Analyze business requirements and identify high-value chatbot use cases

Define conversation flows, user intents, and information needs

Monitor chatbot usage, performance metrics, and user feedback

Support model evaluation and continuous improvement initiatives

Collaborate closely with AI Engineers and AI Architects

Document requirements, insights, and recommendations for stakeholders

Ensure chatbot solutions align with organizational needs and priorities

Required Skills & Experience

Experience in Business Analysis, Data Analysis, or AI-related projects

Understanding of Conversational AI concepts and chatbot design principles

Strong analytical, problem-solving, and communication skills

Proven ability to work with internal stakeholders in complex environments

Skilled in translating functional needs into structured requirements

Experience in Insurance or Healthcare is a strong plus

Fluent in English, with working knowledge of Dutch and/or French

About the Company

Founded in 1998 and headquartered in Atlanta (Duluth), Georgia, Innova Solutions along with its subsidiaries employs over 50,000 professionals worldwide and reports an annual revenue approaching $3.0B. Through global delivery centers across North America, Asia, and Europe, Innova Solutions delivers strategic technology and business transformation solutions to its clients, enabling them to operate as leaders within their fields. Whether it is onboarding a new service, embracing a new consumer device or rolling out a Business ... Know more