Job Specifications
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled IT - Technical Analyst II to join our clientin support of an existingvacancy.
Contract Period: 6 months with potential to extend or convert
Pay Rate: Starting from $36 per hour
Location: Toronto, ON
Location Type: 100% Onsite
Business Hours: Monday-Friday;7:30 AM – 6:00 PM
Job Responsibilities:
Provide onsite support to employees and contractors for technical issues involving (but not limited to); applications and software as well as company provided devices and hardware
Ensure a high level of service delivery in accordance with company Framework and policies
Educate end users on hardware, software and access request processes
Perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops
Identify trends and opportunities for improvement as well as provide ongoing feedback
Identify and escalate wide-impact or potential wide-impacting issues/outages
Experience & Qualification Requirement:
Post secondary degree
2-4 Years of Experience in Technical
Strong computing and navigational skills
Exceptional customer service skills
Good knowledge of Microsoft 0365 products (Outlook, Word, Excel, OneNote and PowerPoint)
Experience with Windows 11, MAC, hardware repair
Experience with ticketing systems is an asset (ServiceNow)
CompTIA A+ certification
Experience within Office for Mobile, BYOD
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.
About the Company
Robertson & Company Ltd. is a leading professional services firm providing recruitment-related, advisory and consulting services to corporations, professional organizations, governments, and public & private institutions.
RELATIONSHIP VERSUS TRANSACTION
Success in the recruitment services industry depends on deep relationships built on trust and performance. Our focus is never simply on the transaction at hand but on what is best for our client, both today and in the long run. We consider this unique approach and perspecti...
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