Job Specifications
Director of Client Services - Senior Agency Leader!
2 Days a week in Manchester - Travel and expenses covered
A global creative agency in Manchester is seeking an agency leader to bring their expertise to a growing client services function, working with some of the most culturally relevant brands in sports, gaming, and entertainment. This rare, high-impact role offers the opportunity to shape strategy and growth across global accounts.
This role is central to strengthening our client leadership capability, embedding governance and operational excellence, and driving profitable growth across our global client portfolio.
You will set the strategic bar for world-class service, elevate financial and operational discipline, build senior client relationships, and shape the agency’s long-term commercial success. You will partner closely with the COO, CEO, Managing Partner – Finance, and Heads of Department to ensure delivery excellence, margin optimisation, and scalable growth.
As a senior member of the leadership team, you will own the commercial performance of the team, lead senior client relationships, elevate ways of working, and ensure the agency consistently delivers exceptional, insight-led, culturally relevant work.
This is a role for an ambitious, commercially minded agency leader who can shape the future of our client relationships and delivery, elevate the Client Services discipline, and drive growth for some of the world’s most culturally relevant brands. If you are passionate about the intersection of sport, gaming, entertainment, and culture - and ready to lead from the front - we’d love to hear from you.
Key Responsibilities
Departmental Leadership & Operational Excellence
Senior Client Leadership & Partnership Building
Commercial Ownership & Growth
Strategic & Creative Leadership
Team Leadership, Coaching & Capability Development
Key Requirements
12+ years’ experience in client leadership, account management, or commercial leadership within a creative, advertising, or marketing agency ideally within high growth environments.
Proven experience leading large client portfolios and managing senior relationships including C Suite and Board level
Demonstrable success in leading and growing multi-million-pound accounts and improving commercial performance.
Strong financial acumen: forecasting, P&L management, margin optimisation, and commercial negotiation.
Deep understanding of the sport, gaming, and entertainment landscape and how culture drives fan behaviour.
Excellent financial acumen, including forecasting, margin management, and commercial negotiations.
Strong leadership presence with a track record of developing high-performing teams and establishing best-in-class processes.
Some benefits include
Flexible & hybrid working
Birthday off
Workplace nursery benefit
Enhanced maternity, paternity and shared parental leave
Private medical insurance and health cash plan
Enhanced sick leave
Cycle to Work scheme
Personal development coaching
+ more
About the Company
As a leading recruitment agency, we specialise in providing staffing solutions across various industries, including Technology, Digital, Sustainability, and Change & Transformation. Our commitment to trust, innovation, and inspiration forms the core of our business values, guiding every interaction and partnership.
Maxwell Bond is more than a recruitment agency; we are a strategic partner committed to maximising people's potential. Our purpose goes beyond traditional recruitment, driving us to empower both clients and cand...
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