Skills

Leadership CRM Training Marketing

Job Specifications

The Head of Technology (Canada) is responsible for leading the execution of scalable, secure, and guest-centric technology solutions throughout Canada.

Responsibilities

Strategic Leadership

Define and execute the Canada technology roadmap aligned with global business strategy
Responsible for regional Strategic Leadership and Global Tech alignment
Oversee technology budgets, ensuring efficient use
Identify and deploy innovative digital tools that enhance guest experience, streamline operations, and support market growthTechnology Operations
Oversee technology support operations across Canada POS, KDS, inventory, supply chain, and reporting
Manage customer-facing platforms including CRM, loyalty, digital ordering, delivery integrations, and marketing technology
Ensure seamless tech implementation for new restaurant openings and market entries
Ensure data integrity and complianceTeam & Culture
Lead and mentor a distributed team of technology professionals and vendor partners
Build a culture of innovation, collaboration, and accountability across technology and restaurant operations
Serve as the regional technology representative within the global leadership team. Bridges Global Digital Strategy with regional operational needsVendor Management
Manage vendor relationships and technology contracts across multiple markets
Evaluate and negotiate third-party solutions to drive ROI and operational scalability. Maintain compliance with GDPR and regional data-privacy standards
Ensure system uptime, service SLAs, and rapid issue resolution to support daily restaurant operations
Partner with franchisees and field operations to deliver training and consistent technology adoption

What We Expect From You

Bachelor’s degree in Information Technology, Computer Science, or related field (MBA preferred)
10+ yrs in tech leadership roles within restaurant, retail, or hospitality sectors
Proven success in multi-market technology oversight
Expertise in digital and restaurant technology platforms
Understanding of cybersecurity & regulatory market environments
Ability to manage cross-functional teams & complex vendor ecosystems

Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Canadian Restaurant Support Center 5515 North Service Rd STE 201 Burlington ON L7L 6G4 Canada or at other location(s) as designated by the Company. You are required to work in the office at least 3 days a week. Changes to work location arrangements are subject to managerial approval and business needs.

Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs.

Education: High School Diploma/GED

Travel: 10%

Pay Range: CAD 127,000.00 - CAD 222,000.00 Annually

About the Company

Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, "Quality Is Our Recipe(r)", which remains the guidepost of the Wendy's system. Wendy's is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty(r) dessert. The Wendy's Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. This is most visibl... Know more