Skills

SQL ServiceNow Monitoring Change Management Windows SQL Server Active Directory Windows Server

Job Specifications

Role: Desktop Support Engineer with Server Exposure

Location: Worcester, UK (On-site)

IR35 Status: Outside IR35

Shift aligned to UK business hours (07:30 – 15:00 London Time) / Rotation-based support model

Role Summary:

The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper-V, Veeam Backup, HP Storage, and Microsoft SQL Server.

Primary Responsibilities (Desktop / Site Support):

Daily L1/L2 desktop and end-user support
Windows desktops, laptops, printers, and peripherals
Hardware troubleshooting, replacements, and installations
Onsite coordination with NOC and vendors
Hands-on site activities (device reset, cable plug/unplug if required)
Incident and request handling using ServiceNow
Follow ITIL and change management processes

Additional Responsibilities (Server / Infrastructure Support):

Windows Server operational support
Hyper-V / Hyper-V Cluster exposure
Veeam Backup monitoring and basic restore support
HP Storage (SAN) – operational exposure
Microsoft SQL Server – basic admin exposure
Active Directory – basic exposure
Support patching, firmware updates, and backup tape rotation
Coordinate with OEM vendors and follow the escalation matrix

Mandatory Skills (Screening Checklist):

Strong Desktop Support experience (Windows environment)
Windows Server basics
Hyper-V exposure
Veeam Backup exposure
ServiceNow / ITIL awareness
Willingness for full onsite, hands-on support

GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.

Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.

About the Company

Axiom Technologies was founded to meet technological needs for Australia's medium & large scale enterprises providing end to end IT solution which delivers tailored solutions across a number of different areas including hardware, software, managed services, resourcing and professional services. Axiom Technologies also caters for education, government & public sector, encompassing cloud services, data migration, server migration, telephonic solutions, monitoring and IT procurement and software licensing. Axiom Technologies wi... Know more