Skills

Leadership Monitoring Change Management Trend Analysis

Job Specifications

Job Title: Incident Analyst / Problem & Change Management Support

Location: Alpharetta, Georgia (Local Candidates only)

Job Type: Contract

Shift: Rotational Shifts (24x7 Support Environment)

Job Description:

Essential Responsibilities:

· Well versed in the problem management process, tools, and incident trend analysis towards operational excellence.

· End-to-end service/application monitoring; assess alerts and take appropriate action to assure signals are addressed, including ticket creation, assignment to support team and lead incident resolution

· Proactively lead and drive outages for a quick service restoration; provide support and leadership for all events, especially high-priority incidents

· Maintain control, ownership and operational authority of an outage triage during high-pressure situations

· Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration

· Provide timely and concise updates to incident records and incident

· Ensure timely engagement of essential technical support teams/personnel

· Provide updates and escalate to various levels of management according to process

· Compose outage notifications and ensure content is complete, clear, concise and relevant to the audience

· Maintain operational process consistency across IT technologies.

About the Company

Ktek Resourcing is a global staffing and recruitment firm specializing in IT, engineering, and professional services. We combine data, AI, and human insight to deliver smarter, faster hiring solutions. Whether you're filling a single role or scaling an entire team, we bring over two decades of recruiting expertise to every engagement. Ktek is proudly headquartered in Houston, TX. Our reach spans North America, South America, Asia, and EMEA, connecting businesses with top-tier talent. We are committed to creating equitable... Know more