Job Specifications
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction
The Operations Executive will play a crucial role in ensuring the smooth and efficient operation of our hotel business development in Europe, especially for key business accounts. This position involves coordinating with various departments, optimizing operational processes, and enhancing the overall team efficiency.
In this Role, you’ll get to
Operational Management:
* Monitor daily operational data to ensure seamless performance.
* Collaborate with relevant teams to resolve any operational issues promptly.
* Implement and maintain standard operating procedures (SOPs) to enhance efficiency.
Process Optimization:
* Analyze current operational processes and identify areas for improvement.
* Work closely with the product team to integrate new features and improvements.
Data Analysis and Reporting:
* Collect and analyze data to track performance metrics and identify trends.
* Prepare regular reports on operational performance and present findings to senior management.
Training Program Development:
* Design and develop comprehensive training programs tailored to the BD team for all our products and procedures.
* Create and deliver engaging training materials, such as manuals, e-learning modules, and off-site sessions.
Needs Assessment:
* Collaborate with team leaders to identify training needs and skill gaps.
* Conduct regular assessments to evaluate the effectiveness of training programs and make necessary adjustments.
What you'll Need to Succeed
* Bachelor's degree in Business Administration, Hospitality Management, or a related field.
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Proven experience in operations management, preferably within the travel or hospitality industry.
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Strong analytical and problem-solving skills.
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Excellent communication and interpersonal abilities. Related experience in international business is preferred.
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Proficiency in data analysis tools and software.
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Ability to work collaboratively in a fast-paced environment.
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Fluent in English, Chinese is a plus.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
* We encourage flexible work arrangement
* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
References
Visible links
1. https://www.youtube.com/watch?v=w4D31J3atps
2. https://www.youtube.com/@TripcomGroup
About the Company
Trip.com Group is a leading one-stop travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Founded in 1999, listed on Nasdaq in 2003 and HKEX in 2021, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
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