Trip.com Group

careers.trip.com

3 Jobs

11,657 Employees

About the Company

Trip.com Group is a leading one-stop travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Founded in 1999, listed on Nasdaq in 2003 and HKEX in 2021, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Listed Jobs

Company Name: Trip.com Group
Job Title: Market Manager/Business Development Manager, UK
Job Description: Job Title: Market Manager / Business Development Manager – UK Role Summary: Lead the growth and management of a portfolio of hotel partners across the UK, driving new acquisitions, account development, and revenue expansion while ensuring alignment with company standards and market demands. Expactations: * Achieve set growth targets and expand inventory coverage. * Maintain high-quality relationships with hotel partners and drive continuous revenue growth. * Deliver accurate, timely performance reports to senior management and recommend strategic actions. Key Responsibilities: * Identify and secure new hotel partners through prospect research, cold calling, and negotiation. * Lead the end‑to‑end contracting and onboarding process for new properties. * Manage existing hotel accounts, monitor performance metrics, and implement improvement initiatives. * Conduct market and competitive analysis to uncover opportunities and trends. * Prepare and present regular performance reports and business updates to senior leadership. * Collaborate with operations, product, and cross‑functional teams to ensure seamless execution of business initiatives. * Ensure hotel content, rates, availability, and product offerings meet company objectives and deliver value to customers. * Support other business functions as required. Required Skills: * Minimum 3 years of experience in sales, business development, revenue/yield management, or related roles in online travel, hospitality, or e‑commerce. * Strong sales and negotiation capabilities; confident with cold calling and contract negotiations. * Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). * Excellent communication, relationship building, and stakeholder engagement skills. * Proactive ownership mindset, creative problem‑solving, and change‑driving capability. * Ability to travel frequently (≥25 % of time) across the UK and other relevant markets. * Fluency in English; additional European language is a plus. Required Education & Certifications: * Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field.

London, United kingdom

Hybrid

Junior

01-12-2025

Company Name: Trip.com Group
Job Title: UK market User Operation, Train
Job Description: **Job Title** UK Market User Operations (Training) **Role Summary** Execute and optimize localized marketing and user‑engagement initiatives for the UK market, build and refine user segmentation models, craft compelling local copy, and manage multi‑channel communications (in‑app, email, SMS) to drive activation and repurchase. Serve as the primary liaison between European and Shanghai teams, gathering user insights to inform product and retention strategies. **Expectations** - 2–4 years of user‑operations experience in a European context, preferably within the OTA industry. - Strong logical analysis and strategic thinking abilities. - Fluency in English; proficiency in Chinese is a plus. **Key Responsibilities** - Plan and execute localized marketing campaigns and in‑app activations. - Assist in building and optimizing user segmentation models. - Tailor participation and retention strategies for distinct user segments. - Produce engaging local copy and content; deploy across push, email, and SMS channels. - Drive activation and repurchase rates through targeted communications. - Collect and analyze user feedback, needs, and pain points. - Act as the operational bridge between European and Shanghai teams. **Required Skills** - User‑operations and marketing campaign execution. - User segmentation and data analysis. - Multi‑channel communication (push, email, SMS). - Strategic planning and logical problem solving. - Excellent written and verbal English communication; knowledge of Chinese desirable. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Data Analytics, or related field, or equivalent professional experience. - No mandatory certifications required.

London, United kingdom

Hybrid

Junior

01-02-2026

Company Name: Trip.com Group
Job Title: Operation Executive, Europe
Job Description: **Job Title** Operations Executive – Europe (Hotel Business Development) **Role Summary** Lead day‑to‑day operational management for key hotel business accounts across Europe. Coordinate with cross‑functional teams to streamline processes, resolve operational issues, develop and deliver training, and provide data‑driven insights to senior management. **Expectations** - Ensure reliable and efficient operational performance of all hotel business accounts in Europe. - Continuously improve SOPs, processes, and training programs. - Deliver accurate performance reports and actionable insights. - Collaborate internationally and adapt solutions to diverse market needs. **Key Responsibilities** - Monitor daily operational metrics and promptly address issues. - Develop, implement and maintain Standard Operating Procedures (SOPs). - Analyze existing processes, identify improvement opportunities, and collaborate with product teams to integrate enhancements. - Collect, analyze, and interpret operational data; produce regular performance reports for senior leadership. - Design, develop, and deliver comprehensive training materials (manuals, e‑learning, off‑site sessions) for the business development team. - Assess training needs, evaluate program effectiveness, and adjust curricula accordingly. - Liaise with other departments to ensure seamless execution of hotel business operations. **Required Skills** - Proven experience in operations management, preferably in travel or hospitality. - Strong analytical and problem‑solving abilities. - Proficiency with data analysis tools and software (e.g., Excel, BI platforms). - Excellent written and verbal communication skills. - Ability to collaborate effectively in a fast‑paced, international environment. - Experience in training program development and delivery. - Fluency in English required; additional proficiency in Chinese is a plus. **Required Education & Certifications** - Bachelor’s degree in Business Administration, Hospitality Management, or a related field. ---

London, United kingdom

Hybrid

01-02-2026