Skills

Leadership Problem Solving CRM

Job Specifications

Save the Children International has an exciting opportunity for a Head, Global Shared Services for CRM Project to join our global team.

Team And Job Purpose

In Save the Children, we currently have a diverse landscape of Customer Relationship Management (CRM) platforms in use. With this project, we are implementing a Global CRM System, for fundraising across some key fundraising markets and implementing a set of Global Shared Services for the benefit of our global movement, with an immediate focus on small clusters of member countries that are using the same CRM platforms but acting independently or in the process of migrating CRM. Through delivery of this project, we aim to explore the potential to offer a variety of Shared Services on these common CRM platforms and well as expand opportunities and delivery of deployments of the Global CRM solution across Save the Children, maximising our ability to interact with their donors and to enhance our global fundraising capabilities. It is a complex project, with a high level of visibility and will require senior level engagement with stakeholders from across the movement.

Role purpose

Initiate and deliver on our priorities for this initiative; to include ensuring we have a clear strategy and path to reach our defined outcomes whilst also prioritising delivering the required deployments and associated quick wins where relevant. Our intention is to complete a feasibility assessment to understand the deployment impact and options to move forwards with SCUS adoption, identify the scope to complete the feature enhancement development of Global CRM along with complete other Member and Country Office deployment opportunities as they progress and present themselves. The Project Lead will be accountable for delivery of this assessment as well as delivery of deployments across markets and maximising adoption. This will include setting up and managing governance, ensuring the required team / reference groups are in place, working with wider project team to complete current and future state analysis, determining options to move forwards, identifying and proposing mitigations for project risks and issues, defining costs and benefits and coordinate the required governance to move the completed feasibility assessments and deployments through the project delivery and approvals process. It will be critical to ensure a robust plan is managed both in terms of feasibilities and deployment delivery and to indicate expected timelines for the later phases of each project once the way forwards has been signed off. The Lead will also need to effectively coach and guide the project team, ensuring they are held accountable for delivery.

Job Title: Head, Global Shared Services for CRM Project

Reports To: Director, SCUS Global Projects

Work Pattern: Hybrid/Remote with flexible working options available

Contract Length: Permanent

Grade: M4

Location: Any approved Save the Children International office location.

Time Zone (that the role holder must be available to work in): Any

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.

Language Requirements: English

International Travel Requirements: up to 10%

People Management Responsibility: Number of people managed in total: 4 minimum

Manager of a team: Yes

Team Manager (manager of multiple teams): No

Principal Accountabilities

Project Leadership: Including direct and indirect management of team members and accountability to the CTO and SLT from impacted members on delivery of the Project
Governance and Senior Stakeholder Engagement: Define, implement and manage Governance and Engagement with wider Senior leaders as well as setting up and managing reference groups to ensure input from key individuals has a forum for the duration of the Project
Planning and Reporting: Including ensuing alignment with standard Project and Change Methodologies and associated Portfolio management requirements
Budget management: Define and monitor ongoing management of the Budget for the Project, ensuring compliance with required processes and any issues are escalated and managed effectively in a timely way
Future State Definition: Detailed Definition of the Future operating model and actions required to achieve the required Change Including all impacts on people (programme participants, partners and staff), processes, data and technology
Dependency management: Working effectively with wider initiatives and functions to ensure dependencies are understood and actively managed with clear owners and accountability ensured
Problem Solving: all projects face challenges along the way, and the Project Lead will need to take a hands on role to identify issues and ensure they are effectively managed through to resolution and any subsequent impacts are reported to Governance in a timely way

Essential

Experience and Skills

Considerable experience in the lead