Skills

Communication Python MongoDB Encryption CI/CD DevOps Monitoring Problem-solving Programming Databases AWS cloud platforms FastAPI python programming CI/CD Pipelines ETL Processes

Job Specifications

Job Title : L3 Support Engineer (Python & MongoDB)

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Location: Salt Lake City, US

Role Overview:

We are seeking an experienced L3 Support Engineer to join our team, specializing in Python-based applications and MongoDB databases. The ideal candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams to ensure system reliability and performance.

Key Responsibilities:

- Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.

- Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.

- Develop and maintain scripts and tools for monitoring, automation, and reporting.

- Document troubleshooting steps, solutions, and best practices for knowledge sharing.

- Participate in on-call rotation and provide timely responses to critical incidents.

- Communicate effectively with stakeholders, providing updates and post-incident reports.

- Collaborate with development teams to identify root causes and implement long-term solutions.

Required Skills & Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or related field.

- 3+ years of experience in L3 support or similar roles.

- Strong proficiency in Python programming, experience with FastAPI framework and scripting.

- In-depth knowledge of MongoDB.

- Experience with monitoring tools, log analysis, and incident management.

- Familiarity with ETL processes and data streaming concepts.

- Excellent problem-solving and communication skills.

- Ability to work independently and as part of a team.

Preferred:

- Experience with cloud platforms (AWS).

- Knowledge of key management and encryption best practices.

- Familiarity with CI/CD pipelines and DevOps practices.

About the Company

About Pi Square Pi Square Technologies is a renowned Automotive and IT technologies Solutions provider company Headquartered in Farmington Hills, Michigan, USA. We have a team of experienced individuals, with a Global Delivery Center in Hyderabad and a Technical Development Centre in Bangalore, India. We are proud that we are expanding globally with our offices started in the UK and Germany. We have a proven track record of providing advanced data analytics solutions to the Automobile and IT sectors to help our clients stay ... Know more