Job Specifications
Vice President of UX Design
Role Overview:
We are seeking a transformative Vice President of UX Design to build, mature, and scale a modern design organization at HCHB. This leader will elevate customer experience, develop a strong pipeline of UX managers and directors, and drive design excellence across a complex product ecosystem.
A defining responsibility for this role is integrating AI-driven experience capabilities at scale—including workflow intelligence, predictive guidance, design tooling automation, and cross-platform consistency—while ensuring ethical, responsible use of AI in healthcare contexts.
This VP will bring modern UX practice, leadership development, design system scale, and AI-driven experience design together into a single strategic vision.
Key Responsibilities:
Organizational & Cultural Transformation
Build a modern UX organization from a low-maturity foundation into a strategic, user-centered practice.
Raise UX literacy across Product and Engineering with a focus on the value and potential of AI-enhanced experiences.
Shift teams toward outcome-driven, customer-centric thinking supported by research and AI insights.
Create a long-term experience vision that incorporates modernization, design system unification, and intelligent workflows.
Leadership Development & Team Growth
Develop directors, managers, and high-potential ICs into strategic design leaders with strong AI and systems-thinking capabilities.
Build a robust talent strategy including leadership competencies, leveling frameworks, and mentorship.
Equip leaders to run autonomous, high-performing teams with deep understanding of AI-augmented design workflows.
Grow a sustainable leadership pipeline capable of scaling UX impact across a complex product ecosystem.
Foundational Capability Building & Research Integration
Mature UX processes across discovery, research, accessibility, design reviews, and workflow mapping.
Establish Design Ops to support scalable processes, AI-enabled design tools, documentation, and cross-functional predictability.
Establish an ongoing research program that incorporates qualitative insights, behavioral analytics, and AI-generated signals.
Ensure research and AI-derived insights inform roadmap prioritization and modernization strategy.
Design System Ownership & Multi-Platform Scaling
Lead the creation and governance of a unified design system scaled across web, mobile, and emerging product surfaces.
Ensure design system components support AI-driven interactions, adaptive interfaces, and context-aware workflows.
Partner with Engineering to align system tokens and components with code, including AI-powered behaviors or micro-interactions.
Build adoption, tooling, governance, and release cycles that enable system growth alongside product modernization.
AI-Enhanced Experience Strategy & Cross-Functional Execution
Define HCHB’s UX vision for AI-assisted, predictive, and automated user experiences.
Identify where AI can reduce clinician cognitive burden, shorten workflows, or automate repetitive tasks.
Introduce AI-driven UX patterns into the design system while ensuring ethical, explainable, auditable, and health-compliant guidelines.
Collaborate with Product, Engineering, and Data Science to embed AI into core user experiences—not as bolt-on features.
Shape cross-functional alignment around responsible AI design principles, transparency, and user trust.
Qualifications:
Required
12+ years in high level UX or Product Design positions, including leadership in low-maturity or transforming organizations.
Proven ability to grow managers, directors, and senior ICs into strategic leaders.
Strong experience building and scaling multi-platform design systems in enterprise applications.
Direct experience designing AI-enabled experiences and responsibly integrating AI into complex products.
Skilled in modern UX research, data-driven design, accessibility, workflow optimization, and design strategy.
Strong cross-functional leadership with Product, Engineering, and Data Science.
Preferred
Experience in healthcare, enterprise SaaS, or regulated industries.
Experience with generative AI, LLM-powered features, predictive UX, and intelligent workflow design.
Familiarity with responsible AI frameworks, transparency principles, and audit trails.
Advanced degree in HCI, Design, Behavioral Science, Organizational Leadership, or related fields.
About Us:
Founded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home-based care throughout the United States. Our software enables real-time solutions for wireless information exchange and communication between the office and clinicians in the field.
Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is gu