Skills

Teamwork Leadership Time Management Customer Service Training Coaching Organization Accounting Organizational Skills

Job Specifications

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Reporting to the Slot Operations Manager, the Slot Cage Supervisor is responsible for ensuring that proper internal control measures are in place and being followed for all financial transactions within the Slot Cage (Count Room, Slot Cage). The position must report all operational exceptions/concerns to the Slot Operations Manager. They will promote and maintain the utmost integrity and the highest caliber of customer service and respect to all guests, associates, and AGLC personnel.

Education And Experience

2-3 years preferred in the casino/slot industry
1-2 years preferred demonstrated experience as a slot attendant or cashier
1-year experience (preferred) demonstrated experience in the area of finance within a casino operation
Casino financial accounting and background an asset
Excellent customer service skills
Previous experience with handling large sums of currency an asset
Able to lead people in different position levels to reach departmental objectives
Able to adapt to procedural changes when deemed necessary by house or AGLC guidelines
High School Diploma
Must be able to register with AGLC
Introductory to accounting an asset
The ability to obtain registration with AGLC (Anti-Money Laundering and Registered Gaming Worker License) prior to start date.
Proficient in Microsoft Office applications, including Word, Outlook, Power point and Excel
Deal Us In (Phase 1 & 2) within 30 days of start and Pro-Serve within 90 days of start.

Knowledge, Skills And Abilities

Develop, support and mentor the count team, as well as, all cage and slot associates in areas pertaining to finance
A passion for excellent service and the organization’s vision
Commitment to learning what our customers' needs and wants are.
Manage schedules and coverage as required
Reconcile payroll as needed
Encourage mutual accountability in service and inspiring others
Ensure the Slot Cage meets desired presentation for our guests throughout hours of operation.
Willingness to discover opportunities to exceed the customer's expectations.
Uphold a teamwork experience helping where available or when requested.
Work in conjunction with the management team to achieve daily goals and tasks.
Address any customer concerns or complaints and follow up accordingly.
Ability to accept responsibility readily and grasp instructions.
Ensure proper implementation of established policies, procedures and controls for effective and secure cash flow within the Count Room, Slot Cage and Slot Floor
Support and communicate with the Finance Department
Ensure all applicable paperwork related to the Count Room, Slot Cage and Slot Floor are provided to the Finance Department on a timely and efficient basis.
Responsible for loading and balancing TITO redemption kiosks (TRK’s)
Ensuring the smooth transaction and documentation of currency requirements for our ATM/Cashcall provider.
Maintain proper inventory and maintenance of all related coin/currency handling equipment
Ensure all Cage operations are in compliance with AGLC Terms and Conditions
Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
Ensure the guests are being provided with superior customer service
Support and communicate with all applicable departments associated with the casino gaming floor
Responsible for the daily execution of operational goals and objectives within the Financial area (Count Room, Slot Cage, Slot Floor)
May be required to assist in areas of the Slot Cage/Slot Floor/Count Room
Computer data entry of cash transactions in Slot Bank and Bally SDS Tito program
Actively communicates inefficiencies
Ability to work under stress obtaining organizational skills in time management
Maintains housekeeping of workstation and surrounding areas
Maintain an AGLC gaming workers license
Uphold a teamwork appearance offering assistance where available or when requested
Adhere to all scheduled shifts
Observes performance of Cashiers and executes coaching and mentoring
Actively participates in the Scoring and Coaching of assigned programs
Encourage staff involvements in events and promotions
Display leadership skills
Facilitate training with entry of employees to the Cashier role
Performing the Daily Stand Up to all associates as they arrive for their shifts
To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
All other duties as assigned

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

Priority will be given to Tsuut'ina Nation members.

About the Company

Located on the beautiful Tsuut'ina Nation, just minutes from Calgary's downtown core. Grey Eagle Resort & Casino is Calgary's Entertainment Destination. Grey Eagle Resort & Casino consists of a beautiful, modern 4-Star Hotel, Casino, and state-of-the-art Event Centre. Offering first-class services and amenities including, 4 gourmet restaurants, 84,000 square feet of gaming action with over 30 live table games, 24/7 poker room, over 900 slot machines, multi-purpose concert and special event venue featuring world-class acts, ... Know more