Grey Eagle Resort & Casino

www.greyeagleresortandcasino.ca

1 Job

317 Employees

About the Company

Located on the beautiful Tsuut'ina Nation, just minutes from Calgary's downtown core. Grey Eagle Resort & Casino is Calgary's Entertainment Destination.

Grey Eagle Resort & Casino consists of a beautiful, modern 4-Star Hotel, Casino, and state-of-the-art Event Centre. Offering first-class services and amenities including, 4 gourmet restaurants, 84,000 square feet of gaming action with over 30 live table games, 24/7 poker room, over 900 slot machines, multi-purpose concert and special event venue featuring world-class acts, wedding and convention spaces and so much more.

Discover Grey Eagle Resort & Casino today and experience Calgary's ultimate entertainment destination.

Listed Jobs

Company Name: Grey Eagle Resort & Casino
Job Title: Slot Cage Supervisor *Internal & Tsuut'ina Nation Members Only*
Job Description: Job Title: Slot Cage Supervisor (Internal & Tsuut'ina Nation Members Only) Role Summary: Supervise all financial operations within the Slot Cage and Count Room, ensuring accurate cash handling, compliance with AGLC regulations, and exceptional guest service. Lead a multi‑level team of cage and slot associates, provide training, coaching, and performance feedback, and collaborate with finance, operations, and gaming departments to meet daily revenue and audit goals. Expectations: - Full compliance with AGLC Anti‑Money Laundering and Gaming Worker Licensing requirements. - Maintain high standards of accuracy and integrity in cash management and reporting. - Demonstrate strong customer‑service orientation and resolve guest issues promptly. - Deliver consistent performance against daily operational and financial targets. Key Responsibilities: - Oversee daily cash counts, reconciliation, and balancing of TITO redemption kiosks (TRKs). - Manage schedules, coverage, and staffing for cage and slot associates. - Mentor and coach associate performance, including onboarding of new cashiers. - Maintain inventory and maintenance of coin and currency handling equipment. - Ensure all cage operations align with AGLC terms, casino policies, and security protocols. - Submit timely documentation to Finance Department for audit and regulatory review. - Monitor, report, and mitigate risk and safety concerns. - Conduct daily meetings (stand‑ups) with shift crew, addressing operational updates. - Participate in training programs (Door, Scoring, Coaching) for associate development. - Handle large sums of currency with precision and secure cash flow. - Assist in contingency operations across Slot Cage, Slot Floor, and Count Room as needed. Required Skills: - Leadership and team management across multiple levels. - Strong customer‑service skills and conflict resolution. - Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel). - Basic accounting knowledge and experience with casino financial systems (Slot Bank, Bally SDS Tito). - Ability to adapt procedures to house and AGLC guidelines. - Effective communication, time management, and organizational skills. - Knowledge of AGLC compliance, cash handling, and casino security practices. Required Education & Certifications: - High School Diploma or equivalent. - Registration with AGLC (Anti‑Money Laundering and Registered Gaming Worker License) prior to start. - Completion of Deal Us In Phase 1 & 2 within 30 days; Pro‑Serve within 90 days. - 1‑3 years of casino/slot industry experience, with 1‑2 years as slot attendant or cashier and 1 year in casino finance preferred.