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Grey Eagle Resort & Casino

Grey Eagle Resort & Casino

www.greyeagleresortandcasino.ca

3 Jobs

317 Employees

About the Company

Located on the beautiful Tsuut'ina Nation, just minutes from Calgary's downtown core. Grey Eagle Resort & Casino is Calgary's Entertainment Destination.

Grey Eagle Resort & Casino consists of a beautiful, modern 4-Star Hotel, Casino, and state-of-the-art Event Centre. Offering first-class services and amenities including, 4 gourmet restaurants, 84,000 square feet of gaming action with over 30 live table games, 24/7 poker room, over 900 slot machines, multi-purpose concert and special event venue featuring world-class acts, wedding and convention spaces and so much more.

Discover Grey Eagle Resort & Casino today and experience Calgary's ultimate entertainment destination.

Listed Jobs

Company background Company brand
Company Name
Grey Eagle Resort & Casino
Job Title
Slot Cage Supervisor *Internal & Tsuut'ina Nation Members Only*
Job Description
Job Title: Slot Cage Supervisor (Internal & Tsuut'ina Nation Members Only) Role Summary: Supervise all financial operations within the Slot Cage and Count Room, ensuring accurate cash handling, compliance with AGLC regulations, and exceptional guest service. Lead a multi‑level team of cage and slot associates, provide training, coaching, and performance feedback, and collaborate with finance, operations, and gaming departments to meet daily revenue and audit goals. Expectations: - Full compliance with AGLC Anti‑Money Laundering and Gaming Worker Licensing requirements. - Maintain high standards of accuracy and integrity in cash management and reporting. - Demonstrate strong customer‑service orientation and resolve guest issues promptly. - Deliver consistent performance against daily operational and financial targets. Key Responsibilities: - Oversee daily cash counts, reconciliation, and balancing of TITO redemption kiosks (TRKs). - Manage schedules, coverage, and staffing for cage and slot associates. - Mentor and coach associate performance, including onboarding of new cashiers. - Maintain inventory and maintenance of coin and currency handling equipment. - Ensure all cage operations align with AGLC terms, casino policies, and security protocols. - Submit timely documentation to Finance Department for audit and regulatory review. - Monitor, report, and mitigate risk and safety concerns. - Conduct daily meetings (stand‑ups) with shift crew, addressing operational updates. - Participate in training programs (Door, Scoring, Coaching) for associate development. - Handle large sums of currency with precision and secure cash flow. - Assist in contingency operations across Slot Cage, Slot Floor, and Count Room as needed. Required Skills: - Leadership and team management across multiple levels. - Strong customer‑service skills and conflict resolution. - Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel). - Basic accounting knowledge and experience with casino financial systems (Slot Bank, Bally SDS Tito). - Ability to adapt procedures to house and AGLC guidelines. - Effective communication, time management, and organizational skills. - Knowledge of AGLC compliance, cash handling, and casino security practices. Required Education & Certifications: - High School Diploma or equivalent. - Registration with AGLC (Anti‑Money Laundering and Registered Gaming Worker License) prior to start. - Completion of Deal Us In Phase 1 & 2 within 30 days; Pro‑Serve within 90 days. - 1‑3 years of casino/slot industry experience, with 1‑2 years as slot attendant or cashier and 1 year in casino finance preferred.
Calgary, Canada
On site
Fresher
02-02-2026
Company background Company brand
Company Name
Grey Eagle Resort & Casino
Job Title
iGaming Marketing Manager - Nation Members/Community Members & Internal Candidate Only
Job Description
**Job Title:** iGaming Marketing Manager – Nation Members/Community Members & Internal Candidate Only **Role Summary:** Lead all marketing initiatives for the casino’s online gaming platform, focusing on player acquisition, retention, and revenue growth while ensuring compliance with regulatory standards. **Expectations:** Deliver measurable growth in online player base and revenue, maintain high compliance standards, and foster a collaborative relationship between digital, casino, and hospitality teams. **Key Responsibilities:** - Develop and execute the overall iGaming marketing strategy, prioritizing acquisition, retention, and reactivation. - Build integrated marketing plans that support revenue growth and long‑term player value. - Identify and evaluate new digital opportunities, partnerships, and promotional concepts. - Plan, launch, and optimize campaigns across email, paid media, website, app, and social platforms. - Coordinate with creative and Digital Marketing Specialist teams to produce ads, content, and promotional assets. - Manage promotional calendars, bonus campaigns, and player offers. - Oversee player communication strategies, including onboarding journeys, lifecycle campaigns, and loyalty messaging. - Support VIP and high‑value player initiatives. - Ensure all marketing materials meet regulatory, compliance, and responsible gaming standards. - Track, analyze, and report on metrics such as acquisition cost, conversion rates, retention, and revenue. - Provide performance updates to leadership; prepare executive reporting. - Act as primary liaison for iGaming marketing with cross‑functional teams and external partners. - Guide and mentor internal team members on digital and iGaming campaigns. **Required Skills:** - 3–5+ years of digital marketing experience in gaming, hospitality, or related fields. - Deep knowledge of paid media, email marketing, CRM systems, and performance tracking. - Strong analytical skills with proficiency in data dashboards. - Excellent communication, project management, and collaboration abilities. - Strategic, growth‑oriented mindset with a data‑driven approach. - Detail‑oriented, skilled in maintaining compliance and brand standards. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Business, or related field preferred. - Professional certifications in digital marketing (e.g., Google Ads, HubSpot) and CRM platforms are advantageous. - Priority consideration for Tsuut'ina Nation members.
Calgary, Canada
On site
02-03-2026
Company background Company brand
Company Name
Grey Eagle Resort & Casino
Job Title
Front Office Manager ( Nation / Community Members & Internal Only)
Job Description
**Job Title:** Front Office Manager **Role Summary:** Lead and supervise all Front Office functions—including front desk, reservations, and guest services—to ensure exceptional guest experiences, achieve room revenue targets, and maintain operational efficiency in a fast‑paced hospitality environment. **Expectations:** - Provide courteous, professional service to all guests. - Work flexible schedules, including nights, weekends, and holidays. - Lead, coach, and develop front‑office staff. - Maintain security, cash handling, and compliance with hotel policies. - Respond calmly to guest or staff crises and resolve issues promptly. **Key Responsibilities:** - Oversee daily front office operations, adjusting staffing levels to match business demand. - Ensure accurate check‑in/check‑out, reservations, key control, and luggage/vehicle handling. - Drive room revenue through yield management and occupancy optimization. - Conduct regular inspections, maintain clean and safe work areas, and enforce safety procedures. - Handle guest complaints, special requests, and online reviews; ensure timely follow‑up. - Coordinate group arrivals/departures and inter‑departmental communications. - Deliver continuous training, performance feedback, and corrective action as needed. - Maintain daily logbooks, room security checks, and documentation of special accommodations. **Required Skills:** - Strong leadership, coaching, and team‑development abilities. - Excellent written and verbal communication; diplomacy and conflict‑resolution skills. - Multitasking, time‑management, and ability to perform under pressure. - Proficient in Property Management System (Micros‑Fidelio) and Windows Office (Word, Excel, PowerPoint). - Cash handling, basic accounting, and administrative competence. - Guest‑service orientation with a focus on revenue generation. - Fluency in English; additional languages an asset. **Required Education & Certifications:** - Minimum 2‑year college degree (or equivalent). - ≥3 years front desk/Front Office management experience in a hotel setting. - Proven track record of supervising staff and achieving revenue goals. - No specific certifications required, but hospitality or management credentials are advantageous.
Calgary, Canada
On site
Junior
02-03-2026