Job Specifications
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 70,000 real estate professionals, including over 30% of the top-ranked agents in the world, use us to run and grow their business.
Why this role matters
As Luxury Presence scales, we are committed to becoming one of the best places to work — a company where people grow fast, do the best work of their careers, and feel deeply connected to the mission and to each other.
The Head of Employee Programs & Operations will architect and lead the full ecosystem of internal programs, systems, and experiences that power our employee lifecycle. In this M5 leadership role, you will operate as the product leader for the People function, owning the strategy, execution, and continuous improvement of our most critical People programs, including Learning & Development, internal communications, performance management, engagement, and People systems.
You will define how Luxury Presence scales its culture, leadership, and talent experience across a growing, distributed workforce, ensuring our people programs are world-class, data-driven, and built for the future of AI-enabled work. This role is pivotal to helping us attract, engage, develop, and retain top talent — and ultimately, to building a stronger, more connected company.
If you thrive in fast-growing environments, love solving complex operational challenges, and enjoy designing systems that elevate how people work and learn, this is your opportunity to make a company-wide impact.
What We’re Looking For
A strategic builder and data-driven operator
You see programs as products with clear users, outcomes rooted in data, and feedback loops — and you build scalable, repeatable systems that grow with the organization.
A systems thinker
You leverage AI, automation, and best-in-class tooling to drive efficiency, reduce friction, and create clarity across the employee lifecycle.
A compelling communicator
You turn strategy into stories people connect with, and you bring consistency, transparency, and alignment to internal communications.
A cross-functional leader
You influence without authority, partner deeply across People, Marketing, Finance, and Product, and bring teams together around shared outcomes.
A strategic + hands-on leader
You move comfortably between vision and execution — setting long-term direction while rolling up your sleeves to ensure flawless delivery.
Skills And Experience
8+ years of experience in People Operations, L&D, HR, or Program Management roles, including leadership experience
Demonstrated success architecting and scaling people programs in high-growth, fast-paced environments
Proven track record implementing and optimizing People systems (HRIS, LMS, performance platforms, communications tools)
Expertise in internal communications, engagement strategies, and change management
Strong project and program management skills — able to oversee multiple large initiatives simultaneously with precision and accountability
Highly data-driven: you build insights, dashboards, and KPIs that inform decisions and demonstrate impact
Experience partnering with senior executives and influencing at all levels of the organization
Lead with AI, automation, and data
Develop and execute a multi-year vision for a seamless, AI-powered employee experience
Drive adoption and integration of automation across lifecycle programs to increase efficiency and reduce manual work
Build a data-driven operating model for the People team, including dashboards, reporting frameworks, and impact metrics
Use insights to inform strategic priorities and continuously improve programs at scale
Build and scale world-class learning & development programs
Create and own a comprehensive L&D roadmap, including onboarding, leadership development, and continuous learning
Launch high-impact learning programs within the first six months — one foundational and one strategic — with measurable outcomes and participation
Partner with leaders to identify capability gaps and design development pathways that support our business strategy
Modernize internal communications and employee engagement
Build and operationalize an internal communications strategy that improves clarity, transparency, and alignment across all levels
Strengthen our communication channels, including All-Hands, People newsletters, manager comms, and digital platforms
Lead programs that enhance belonging, culture, and cross-company connectivity
Lead implementation and optimization of People systems
Own vendor evaluation, selection, and rollout for HR, performance, onboarding, and learning systems
Ensure systems are integrated, accurate, compliant, and optimized for usability and insights
Reduce operational friction through automation, process redesign, and scalable workflows
Drive operational