Job Specifications
Core Responsibilities & Ownership
This person will serve as the primary technical support partner for all departments, ensuring employees have reliable access to systems, applications, and tools required for daily operations. This role owns end-to-end user support, system administration, and platform configuration across Salesforce, Microsoft 365, and firm technology.
End-User Technical Support
• Troubleshoot hardware, software, login, and access issues – working with external IT teams to do so
• Diagnose and resolve day-to-day system errors and performance problems
• Create Ticketing System to manage ticket intake, prioritization, and timely resolution
• Support new hire onboarding and offboarding
• Serve as Help Desk support for attorneys and paralegals
Account Provisioning & Access Management
• Manage permissions and role-based access in: Salesforce, Microsoft 365 (Outlook, Teams, Sharepoint), Netskope/security tools
• Maintain correct user profiles, teams, queues, and SCV routing groups
• Ensure appropriate access to files, dashboards and reports
Salesforce Administration
• Maintain Salesforce user profiles
• Resolve issues related to: missing access, incorrect profiles/roles, page visibility problems, reporting permissions, etc.
Microsoft 365
• Manage Outlook, Teams, shared mailboxes, and distribution groups
• Handle configuration changes (extensions, queues, call routing, etc.)
• Maintain SharePoint and document access
Security & Compliance Support
• Work with the Infrastructure team to administer security tools (e.g., Netskope or AWS)
• Coordinate with InfoSec on access requests and escalations
Process Improvement & Documentation
• Document technical procedures, setup guides, and troubleshooting steps
• Create onboarding documentation for common workflows
• Identify opportunities to automate repetitive IT tasks
• Recommend system improvements that reduce tickets and friction with external IT
• Act as the primary IT point of contact for internal teams
Skills, Knowledge and Expertise
Minimum of 2 years of general Help Desk support
Possess superior organizational and time-management skills
Highest ethical standards and professional integrity
Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
Salesforce administration experience is required
Microsoft 365 experience is required
Jira experience is a plus
About the Company
Peregrine Search Solutions was founded on the principles of Trust, Integrity, and Professional Relationships. We take the time to understand our clients’ needs and company culture and believe we become an extension of our clients while engaged in any searches at any level.
Our experienced associates all have prior business experience prior to recruiting and have the business acumen that our clients deserve. We customize searches for our clients and take a proactive approach to the search process.
We offer Direct Hire, Reta...
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