Job Specifications
IT Support Specialist (Tier 2)
Location: Scottsdale, AZ (Onsite, Monday–Friday)
Duration: 12-Month Contract (Potential to Extend)
Compensation: $30–$35/hr W2 DOE
About the Role
We’re searching for a skilled and motivated IT Support Specialist (Tier 2) to join a dynamic and collaborative IT team in the Phoenix area. In this hands-on role, you’ll provide end-user support, ensuring smooth daily operations across a large enterprise environment. The ideal candidate thrives in a fast-paced setting, enjoys solving complex problems, and takes pride in delivering outstanding customer service.
What You’ll Do
Provide Tier 2 technical support to employees across multiple office locations.
Troubleshoot a wide range of issues including hardware, software, and network connectivity for both onsite and remote users.
Support and manage environments built on Microsoft 365, Active Directory, Intune, SharePoint, Teams, and Exchange.
Handle account provisioning, group policy updates, and device management within Azure AD and Entra ID.
Maintain ticketing queue (Zendesk or similar), resolving approximately 200+ tickets monthly.
Perform system patching, endpoint updates, and configuration management.
Partner with vendors and escalate complex technical issues when necessary.
Document incidents and resolutions clearly for knowledge base and process improvement.
Represent IT with professionalism, empathy, and a customer-first mindset.
What Gets You the Job
3–5 years of hands-on Tier 2 IT support experience in an enterprise environment.
Proven experience supporting Microsoft 365 Admin Center, Active Directory, Intune, SharePoint, Teams, Exchange, DNS, and DHCP.
Working knowledge of GPOs, Patch Management, and endpoint security tools.
Familiarity with ticketing systems such as Zendesk, ServiceNow, or Jira.
Strong troubleshooting and remote support capabilities.
Excellent documentation, communication, and interpersonal skills.
Customer-focused approach with the ability to stay calm and professional under pressure.
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
About the Company
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We are an award-winning Information Technology Solutions and Staffing provider with roots in Southern California. We have had the privilege of serving exceptional client organizations as both a local and national resource for over twenty years and consistently recognized as one of Orange County Business Journal's ...
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