Job Specifications
Job Title: Onshore ITAM Analyst
Location: Toronto, ON M4W 1E5
Work Type: Hybrid (3 Days)
Experience Level: 5-9 Years
Overview: We are seeking an IT Asset Management (ITAM) professional to build and mature our software asset management capabilities across standards, CMDB taxonomy, ownership governance, and KRI metric development. This role will be responsible for establishing definitions, designing KRIs, maintaining CMDB taxonomy, and leading governance activities. The role involves close collaboration with Procurement, Vendor Management, Architecture, CMDB, and Governance & Control teams.
Key Responsibilities:
• Establish and maintain the authoritative definition of software assets and embed it in the refreshed ITAM Standard and Software KRI documentation.
• Define, publish, and govern the CMDB taxonomy for software assets to ensure alignment with enterprise needs.
• Determine in-scope software assets for Software KRIs and maintain the documented list and criteria.
• Ensure exclusion of business applications from Software KRIs and update standards accordingly.
• Define completeness criteria for Software Inventory Presence in CMDB and maintain required attributes.
• Maintain ownership definitions distinguishing Business Owner and Technical Support roles.
• Document and manage the process for identifying approved software assets using Procurement, Vendor Management, and Segment sources.
• Develop, document, and automate three software KRIs: Software Inventory Completeness, Software Attribute Completeness, and Software Ownership.
• Complete CAP closure deliverables, including controls, process flows, and evidence packages.
• Collaborate with Architecture, G&C, CMDB, Procurement, and Segment IT teams to drive governance and reporting.
Qualifications:
• 5–7+ years of experience in IT Asset Management, SAM, IT Governance, or CMDB roles.
• Strong understanding of ITAM/SAM processes, CMDB structures, and data quality practices.
• Experience with standards documentation, taxonomy creation, and KRI design.
• Knowledge of Procurement & Vendor Management data, approved software catalog processes.
• Excellent communication, documentation, and stakeholder engagement skills.
Preferred Qualifications:
• ITIL 4, ISO 19770, IAITAM CSAM/CITAM, or ServiceNow SAM/CMDB certifications.
• BFSI experience with control evidence, audits, and regulatory expectations.
• Experience automating metrics using ServiceNow reporting, Power BI, or SQL.
Top 3 Required Skills:
1. Software Asset Management
2. ITAM Standard and Software KRI documentation
3. CMDB structures, and data quality practices
4. Automating metrics using ServiceNow reporting, Power BI, or SQL
About the Company
Q1 is a professional organization that delivers quality products and services. Q1 specializes in Software Development, Business Consulting and Technology Integration. We provide end-to-end integrated solutions that include professional services, functional and technical support and ongoing maintenance using our on-site, off-site and off-shore resources. We offer a comprehensive range of managed services for enterprise business and technology solutions with a team of highly experienced professionals. Q1 is also a Value Added...
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