Job Specifications
Req Id: 428326
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Whats the role?
Work closely with stakeholders to define scope, effort, assumptions, dependencies and develop process improvements that can mitigate challenges identified.
Manage business improvement plans and ensure priorities are set and executed accordingly.
Implement process improvements that provide productivity gains for the sales organization, augment speed to market, reduce risk and meet due diligence requirements.
Key Responsibilities
Take ownership of the sales process that is assigned to you and act as Bell Business Market sales Subject Matter Expert (SME).
Define, establish, and monitor key performance indicators (KPIs) for sales processes to measure efficiency, effectiveness, and compliance.
Analyze performance data to identify trends, bottlenecks, and opportunities for continuous improvement
Conduct thorough root cause analysis for process deviations, inefficiencies, and recurring issues to implement sustainable solutions
Leverage AI capabilities and other automation technologies to identify, analyze, and implement optimizations for existing sales processes, driving efficiency and enhancing user experience
Identify Opex/Capex requirements for your initiatives and build out benefit projections
Develop detailed business requirements, build compelling business cases, and articulate the value proposition for new AI solutions.
Develop an integrated plan of process improvements, set a timeline and track progress until completion.
Align all internal stakeholders specific to the proposed process improvement and receive sign-off from all impacted stakeholders.
Lead multidisciplinary teams throughout all of BCE to identify areas of sales process, and tools improvement for Bell Business Market Sales Team and address any issues or challenges stakeholders in the process have.
Diligently document process and process changes.
Develop tools and deliver presentations related to sales processes for a large number of sellers.
Additional Responsibilities
Lead the conceptualization, definition, and development of new AI-driven process improvements within the BBM sales organization.
Act as the Bell Business Markets (BBM) sales Subject Matter Expert (SME) for AI initiatives, providing strategic guidance and insights for development.
Develop and execute comprehensive change management strategies to ensure smooth transition, user adoption, and sustained adherence to new and improved sales processes
Develop communication plans and bulletins to announce changes in sales processes
Create detailed Job Aid for the Sales team to understand the change and for the training team to use to develop training
Train all users of processes whenever new changes are implemented or provide refreshers when needed.
Serve as a coach and consultant to all stakeholders in the sales processes.
Education/ Experience
6+ years experience with demonstrated results
University degree – Business Administration (undergraduate or MBA).
Process management/design, project management, Change management or coordination experience.
Preferred Qualifications
Tools Proficiency: Advanced proficiency in Microsoft Office Suite; familiarity with Salesforce.com tools is considered an asset.
AI & Business Application Knowledge: Understanding of Artificial Intelligence (AI) concepts and their practical application in sales processes and business operations.
Financial & Business Acumen: Demonstrated strong understanding of financial principles and business operations.
Contracting & Sales Governance: Expertise in the Bell Business Market contracting process, Sales Governance frameworks, and associated best practices.
SOx Compliance: Familiarity with Sarbanes-Oxley (SOx) compliance requirements and their impact on sales processes.
Bell Products & Offerings: Comprehensive knowledge of Bell processes, products, and offerings, with a deep understandi
About the Company
Bell is Canada's largest communications company providing advanced Bell broadband wireless, Internet, TV, media and business communications services. Founded in Montreal in 1880, Bell is wholly owned by BCE Inc. To learn more, please visit Bell.ca or BCE.ca
Through Bell for Better, we are investing to create a better today and a better tomorrow by supporting the social and economic prosperity of our communities. This includes the Bell Let's Talk initiative, which promotes Canadian mental health with national awareness and ...
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