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IT Service Delivery Lead / Manager - SOC - Bristol - New (REF08)

IT Service Delivery Lead / Manager - SOC - Bristol - New (REF08)

Hybrid

Bristol, United kingdom

Senior

Full Time

18-02-2026

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Skills

Jira Splunk

Job Specifications

IT Service Delivery Lead / Manager - SOC - Bristol - New (REF08)

Keywords: Service Delivery, ITIL, ITSM, SOC, IT Security, SecOps, Splunk, Cribl, SIEM.

Bristol 3 days a week.

A leading consultancy in the Bristol area requires a Service Delivery Lead / Manager to head up one of its growing services. Suitable candidates will have experience of the following:

Circa 5 years experience in a client-facing technical environment (such as a consultancy, MSP, SI, or SaaS product company).
Technical Literacy: You don’t need to code daily, but you must be credible with engineers. You understand the concepts of Splunk, Cribl, SIEM, or Observability and can translate “messy problems” into operational tasks.
Tooling: Experience managing projects or workflows in JIRA is essential.
Experience establishing or refining an Operational Model (Incident/Problem management, shift rotations, on-call policies).
Knowledge of ITIL or similar service management frameworks (practical application preferred over rigid adherence).
Familiarity with data/telemetry pipelines (e.g., Cribl, OpenTelemetry) or Security Operations (SecOps).

Excellent opportunity to realy make your mark in a growing and successful consultancy!

About the Company

Whether you’re an employer looking to boost your team, a candidate looking for your dream position or a contractor searching for your next challenge, we’ll have your needs at heart. Independently owned with over 20 years of experience in the industry, what really sets us apart is our commitment to building a long-standing relationship with you. To understand what makes you tick, to identify your personal and professional needs and to shape our support to help you achieve your goals. Find out more on our website Know more