Job Specifications
Job#: 3020686
Job Description:
ITSM Solution Architect
Apex Systems is a global IT services provider, and our staffing practice has an opening for an ITSM Solution Architect with strong ServiceNow ITSM, ITIL, and CMDB, as well as AWS experience to place at our client, a Big Five Bank.
Client: Big Five Bank
Terms: 9 month rolling contract
Location: Toronto Preferred.
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Cameron at [email protected] . Please reference ITSM Solution Architect - Banking
Job Description:
Seeking a seasoned ITSM Solution Architect who provides strategic technology leadership and consulting, drives ITSM process excellence, and partners closely with business and technology stakeholders to enable enterprise‑level outcomes.
This role will guide the teams in designing a scalable, compliant, and secure target architecture that aligns with the bank's long-term enterprise technology strategy, focusing heavily on successful navigation through critical internal governance and approval stages.
They will act as a key extension of the Banks internal capacity, assisting with all planning, analytical, procedural, and documentation tasks required to advance the transformation agenda and secure the necessary internal approvals and groundwork for future transformation initiatives. The engagement will cover, but not be limited to, the following services and objectives:
Supporting the collection, refinement, and documentation of both current-state and target-state architecture, operational, technical, and business requirements.
Assisting in the creation, review, and finalization of architectural design documents, including the preparation and publishing of business design reviews (BDRs) and other necessary internal architectural artifacts.
Guiding and supporting the Bank teams in navigating and successfully completing all internal risk, compliance, security, and governance processes and major customer-facing technology change approvals.
Key Qualifications:
7+ years of relevant experience in ITSM, business analysis/consulting.
Post‑secondary degree in a related field
Proven track record operating with senior technology and business stakeholders.
Experience leading organizational transformation initiatives.
Strong understanding of ITIL with ITIL Foundation Certification required.
Hands‑on experience with ServiceNow, AWS and AI technologies
Knowledge of infrastructure, monitoring, Help Desk operations, and support/operations practices.
Familiarity with software development methodologies (Agile, Waterfall, iterative).
Comfort with technical/business environments such as Microsoft technologies, relational databases, and SharePoint.
Expertise in requirements elicitation, process modeling, data modeling, and user‑centric design.
Ability to translate business needs into actionable solution designs.
Skilled in identifying emerging issues, analyzing complex problems, and providing data‑driven recommendations.
Capability to define analytics/reporting requirements to inform decision‑making.
Recognized subject matter expert who can provide thought leadership and guide process strategy.
Experienced in leading change management programs (readiness, planning, stakeholder engagement, sustainment).
Ability to shape communication strategies to influence behavior and support adoption.
Strong collaboration skills and ability to build relationships across business and technology groups.
Expert-level verbal and written communication skills.
Strong analytical, problem solving, and influencing skills.
Skilled at navigating ambiguity and applying creative thinking to unique or complex scenarios.
Demonstrated ability to build trust, mentor others, and strengthen IT consulting capabilities.
Interview Process: Interviews will take place in two rounds during the same week this month.
This is a great opportunity to join a Big Five Bank and continue your career in the financial domain. Be a part of a great work environment with a very well-organized team and colleagues who will help you succeed.
This is a position that impacts the bank enterprise wide with great opportunity for career growth within the bank.
If you are not a 99% match to the above and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests.
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EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal
About the Company
Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We offer a continuum of services, specializing in strategy, transformation, and managed services across application development, data, enterprise platforms, cloud and infrastructure, and cybersecurity. Through our ability to innovate alongside our customers, we build and deploy the right artificial intelligence solutions to realize business value and impr...
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