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General Manager
Orlando FL
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Company Overview
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.
RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.
Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
Position Summary
The General Manager will oversee the management of a client-based operation including the successful development and management of the client relationship at the local level. This role maximizes labor efficiency while minimizing overhead and resource expenses. They oversee maximum efficiency in the design and output of processes and teams. He/she will ensure deliverables operate at levels that meet customers' needs and established financial benchmarks. This position formulates and recommends policies and programs that guide the company in maintaining, retaining, and growing its competitive position and profitability. This position also directs activities so that approved deliverables are completed on schedule and within quality standards and cost objectives.
Competencies
Ethics and Values
Problem solving
Customer focus
Drive for results
Conflict resolution
Functional/technical skills
Managing & measuring work
Timely decision making
Developing direct reports & others
Delegation
Motivating others
Organizing
Essential Duties And Responsibilities
The essential functions include, but are not limited to the following:
Responsible for consistently meeting and exceeding client service goals
Driving and maintaining the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
Managing all people and operations leaders assigned to the local operation to ensure deliverables, business goals, and profitability are achieved in a timely and cost-effective manner
Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments
Maintaining a professional appearance always, while setting an example for employees alike
Ensure daily stand-ups with service providers and team are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
Accountable for ensuring employee and provider adherence to prescribed dress code and uniform requirements
Ensuring measurement and effectiveness of all internal and external processes; providing timely, accurate, and complete reports on the operating condition of the Company
Ensures the implementation and maintenance of Lean warehouse principles
Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
Maintaining the upkeep and maintenance of all assigned assets, both from RLX and the client
Ensuring standards for quality, client expectations, and operator performance are maintained, and that cost-effective technology and processes are utilized to maximize productivity and profitability
Ensuring successful compliance and performance of all vendors and service providers
Developing, monitoring, and reporting operating costs within functional areas; alerting Senior Leadership of cost and labor overrun; recommending and implementing solutions to problems
Advising managers on labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring managers and supervisors comply with company policies and administering practices in fair and equitable manner
Managing and maintaining budget and controls expenses
Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies
Maintain a respectful and professional relationship with all vendors and service providers
Performing other work-related duties as assigned
Minimum Qualifications (Knowledge, Skills, And Abilities)
Bachelor's degree in a relevant field of study, or equivalent combination of education and experience
Minimum of 5-7 years of warehouse, distribution, and/or supply chain operations with at least 3 years of managerial experience
Must be proficient in Microsoft Office suite including Excel
Ability to complete work in a timely, accurate, and thorough manner
Effective verbal and written co
About the Company
Riverstone Logistics is your supply chain powerhouse--delivering expansive capacity and nationwide reach for everything big and bulky. We specialize in final mile delivery, freight brokerage, and tailored logistics solutions. From our headquarters in Charlotte, North Carolina, we manage a nationwide network powered by dedicated in-house management and thoughtfully aligned partnerships. We're a purpose-driven company that exists to use our God-given talents and opportunities to love our neighbors, serve our communities, and i...
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