Skills

Leadership Microsoft 365 Autonomy Azure

Job Specifications

Head of Technology Operations | Multi-Site Infrastructure | Entertainment Organisation

Salary: Up to £70k + discretionary bonus
Location: London (3 days on site per week)
Perm, full time (12month FTC option on offer if preferred.
No visa sponsorship is offered for this role.

The role

We’re supporting a well-established, multi-site entertainment organisation in hiring a Head of Technology Operations to lead operational IT across 6 venues and 2 offices, supporting approximately 300+ users and complex EPoS and telephony environments.

This is a senior, hands-on leadership role where you will align technology operations with business priorities while raising standards across service delivery, cyber security, and vendor governance.

Your immediate focus will be:

Maturing IT Service Management – bringing structure, consistency, and unified reporting across fragmented tooling
Strengthening Cyber Security & Compliance – leading Cyber Essentials re-certification, overseeing PCI/DSS, and improving risk posture
Driving Operational Resilience across live, customer-facing venues

Responsibilities:

Lead IT Operations, Infrastructure, Service Desk, and Project functions
Manage internal managers, engineers, and third-party partners
Implement and embed robust ITSM frameworks and SLA governance
Create clearer operational reporting and performance visibility
Own a £3m+ technology budget, challenging suppliers and driving value
Oversee vendor relationships including MSPs and infrastructure partners
Lead cyber security governance, audits, disaster recovery, and business continuity
Act as the primary technology partner to senior business stakeholders
Ensure technology and business strategies remain aligned

Operational Environment:

Microsoft 365 / Azure / Freshdesk / Acronis / EPoS platforms / Telephony systems / Multi-site infrastructure estates, to name a few

Essential Experience

Leadership of multi-site IT Operations
Proven IT Service Management implementation experience
Ownership of cyber security and compliance environments
Budget and vendor management responsibility
Strong stakeholder engagement at senior level

Why Join

This is a visible leadership role in an organisation where technology directly supports revenue, compliance, and customer experience.

You will have the autonomy to improve service maturity, strengthen cyber resilience, and shape operational standards across a live venue environment.

Employee Benefits

Discretionary bonus
Group pension scheme
Complimentary annual tickets + friends & family access
50% food and beverage discount
Enhanced family-friendly policies
Enhanced sickness and compassionate leave
Season ticket loan
GP appointments
Eye care support

Head of Technology Operations | Multi-Site Infrastructure | Entertainment Organisation

About the Company

We are Prism Digital, your DevOps and Cloud talent partner. Proud sponsors and co-organisers of the London DevOps meetup group. We are a niche consultancy with a tight focus on driving quality over quantity. We pride ourselves on our consultative approach, our extensive knowledge of the DevOps, Cloud and infrastructure sector and most importantly how important great talent is to help your company grow and succeed. We offer: • Expertise in Cloud (AWS, Azure, GCP), Linux, Windows, CI/CD, Configuration Management, IaC, Cont... Know more