Job Specifications
About Us:
Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.
To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.
We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers. It is also why we are one of North America’s fastest growing companies and a Best Place to Work.
Join us as we change the way employees, customers and shareholders succeed together.
About You:
You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.
We are seeking a highly skilled Senior Scrum Master to guide our Agile teams in delivering exceptional software solutions. This role focuses on enabling high-quality delivery outcomes, fostering team collaboration, and promoting a culture of continuous improvement through automation, measurable performance, and modern productivity practices. The ideal candidate is a servant leader and trusted coach who excels at removing impediments, improving delivery predictability, and nurturing scalable Agile practices that empower teams to deliver faster with clarity and confidence.
Responsibilities
Strategic Delivery & Agile Leadership
Lead Agile delivery across multiple teams to ensure alignment with organizational objectives, OKRs, and product strategy
Facilitate strategic planning sessions with Product, Engineering, and Business stakeholders to maintain prioritized backlogs that reflect key risks, dependencies, and opportunities
Identify and address systemic delivery challenges, recommend improvements to processes, team structures, and tools to enhance efficiency and predictability
AI-Enhanced Delivery & Reduction of Manual Work
Introduce and champion AI-powered tools to streamline delivery workflows, automate administrative tasks, accelerate estimation and planning, and increase team productivity
Evaluate, implement, and scale automation solutions that eliminate repeatable manual work (e.g., sprint reporting, dependency mapping, risk forecasting)
Metrics-Driven Delivery Excellence
Drive delivery excellence by enhancing team agility metrics, including predictability, lead time, throughput, and velocity
Analyze performance trends across squads and provide data-driven recommendations for improvement
Build automated dashboards and reporting pipelines, ensuring metrics are consistently available, reliable, and visible to teams and leadership
Establish and maintain audit-ready delivery practices aligned with regulatory standards
Project & Program Delivery
Partner with stakeholders to define project scope, objectives, outcomes, and success criteria that align with strategic organizational priorities
Ensure team backlogs are well-groomed, aligned, and understood, facilitating effective planning, forecasting, and delivery
Oversee delivery timelines, proactively mitigating risks, and obstacles to ensure predictable, on-budget, and high-quality outcomes
Drive cross-team coordination and ensure alignment for initiatives involving multiple systems, teams, or business units
Process Optimization & Continuous Improvement
Foster a culture of open communication and collaborative problem-solving to quickly remove impediments and turn early detected mistakes into learning opportunities
Manage vendor relationships to ensure seamless delivery and goal alignment
Lead Agile transformation and maturity efforts, ensuring teams adopt leading-edge practices supported by automation, systems thinking and actionable insights
Collaboration, Facilitation & Team Culture
Coach and mentor Scrum Masters and delivery team members to strengthen Agile practices, and leadership capabilities
Foster a culture of shared ownership, transparency, and continuous learning
Facilitate key Agile ceremonies, cross-team workshops, quarterly planning sessions, and retrospectives to drive alignment and improvement
Communication & Stakeholder Management
Adapt communication styles to engage diverse stakeholders, including engineering, product, compliance, and executive leadership
Provide clear, timely, data-driven updates on progress, risks, and mitigation plans
Navigate confl