Job Specifications
Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. InterCon specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.
Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, highrequirement security solutions.
Inter-Con is Everywhere Security Matters.
Job Summary
The Operations Manager reports to the VP of Operations. The major responsibilities of the position include, but are not limited to, the following duties:
Manage daily operational and administrative functions across multiple security contracts
Keep the VP of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
Support the VP of Operations operational decision-making process
Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across each site
Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
Ensure the highest standards of conduct, appearance, performance, and training are being met at all times.
Qualifications
Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.
Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
An understanding of security operations and contracts management preferred.
Understand operational KPIs and ability to utilize data to drive operations.
Strong interpersonal, critical thinking and time management skills.
Experience in general office setting in a supervisory role preferred.
Comfortable in an ever changing, fast paced, sometimes stressful environment.
Other Requirements
Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
Adept in leading teams in complex problem solving.
Customer Service orientation required.
Able to interact in a corporate environment and effectively communicate with all levels of management.
Excellent time-management, organization and multi-tasking skills required.
About the Company
EVERYWHERE SECURITY MATTERS. Inter-Con Security is a multinational private security company operating in North America, South America, and Africa. We provide a wide range of security services, including security guards, mobile patrols, emergency services, K9 security, executive protection, concierge services, off-duty officers, and more. We are proud to serve government agencies, Fortune 100 companies, private businesses, and individuals both domestically and internationally. At Inter-Con, our workforce of dedicated security...
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