Job Specifications
Who We Are
Infotek Consulting is a team of empathetic and compassionate people, and we truly value one another, our clients, and our community. We do not just see the benefits of a diverse, equitable, and inclusive workplace, but we also see it as our responsibility.
We have the best employees who excel in a fast-paced and energized environment, making us a leading end-to-end services firm specializing in Deltek® ERP, Microsoft® Service Provider, and IBM Cognos®. Our services include Functional, Technical, and Custom Development Solution Services in which we deliver unique, cost-effective, and high-performance solutions for our clients.
Job Summary
The Chief Operating Officer (COO) oversees the organization's ongoing operations and procedures by leading, managing, and holding the leadership team accountable. As a key member of the senior management team, the COO reports directly to the Chief Executive Officer (CEO) and integrates policies that promote company culture, team unity, accountability, and vision through operations.
The COO is responsible for the overall efficiency and performance of the business, maintaining oversight of diverse operational functions, establishing and enforcing policies and processes, and translating the company's vision into disciplined, day-to-day execution that delivers predictable growth, profitability, and exceptional customer outcomes.
Duties/Responsibilities
Leadership & People Management
Motivate and coach department leads to achieve organizational goals.
Set clear expectations, hold direct reports accountable, and foster high performance.
Promote a healthy, open culture and team unity across the organization.
Provide mentoring and professional development to employees, including management.
Strategic Planning & Execution
Translate the company's vision into actionable annual and quarterly goals.
Drive execution of business plans and ensure alignment across teams.
Serve as a strategic partner to the CEO and simplify organizational focus.
Present a united front with the CEO in leadership communications.
Performance Management & Data
Build and maintain performance dashboards with key metrics.
Monitor departmental metrics, forecast issues, and trigger problem-solving.
Continuously improve operational processes internally and externally.
Issue Resolution & Cross-Functional Integration
Identify and solve root causes of operational issues.
Remove obstacles and resolve cross-functional conflicts.
Integrate departments to ensure organizational alignment and efficiency.
Process Development & Standardization
Document critical processes and ensure adherence company-wide.
Roll out training, audits, and continuous improvement initiatives.
Meeting Cadence & Operating Rhythm
Lead weekly leadership meetings, quarterly planning sessions, and annual strategy meetings.
Publish agendas, action items, and review key metrics regularly.
Operations Excellence
Oversee day-to-day delivery, capacity planning, and resource allocation.
Drive project health, risk management, and service quality.
Champion customer experience and continuous improvement.
Finance, HR & Administration
Own P&L outcomes and partner with Finance on budgets and forecasts.
Establish compensation, performance management frameworks, and talent plans.
Ensure legal, policy, and security compliance across operations.
Sales & Marketing Alignment
Align operational capacity with pipeline and growth strategy.
Ensure seamless handoffs from Sales to Delivery and address process gaps.
Support implementation of new sales and marketing initiatives
Requirements
Required Experience/Skills
10+ years leading operations for a professional services or technology firm
Deep understanding of business functions: Operations, HR, Finance, Sales, and Marketing
Demonstrated success building operating rhythms, performance dashboards, and cross-functional processes at scale
Demonstrable competency in strategic planning and business development
Expertise leading managers; strong coaching, conflict resolution, and change leadership skills
Data-driven decision-making; comfort with financial statements and operating metrics
Excellent interpersonal, presentation, and public speaking skills—both prepared and impromptu
Strong organizational and leadership skills with the ability to effectively manage conflict and promote cohesion
Working knowledge of IT/business infrastructure and MS Office
BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
May require travel
Physical Requirements
Primarily sedentary work using a computer and telephone.
Frequent communication with clients, vendors, and staff.
Occasional standing for printing, scanning, or copying documents.
Occasional overnight travel by land and/or air may be necessary.
Education
BSc/BA in business administration or relevant field; an MSc/MBA is a plus
Report to: CEO
Department: Executive
FLSA: Exempt
Date Revised: 2/19/2026
Location: Remote
Status: Full time
The job descri
About the Company
We are a Professional and Technical services firm specializing in Deltek® and Microsoft® ERP, IBM Cognos®, Software as a Service (SaaS), Hardware as a Service (HaaS), Technical Managed Services,data conversion, and custom software development solutions. As a Deltek® and Microsoft® Services Provider we deliver unique, high performance, simplified, and cost effective solutions for your organization with our primary goal to reduce your time spent on maintaining your Backoffice-related products, thus allowing you to concentrate ...
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