Job Specifications
About The Role
Do you want to help maximise income for North Northamptonshire Council and make a real difference to your community?
As a Trainee Council Tax Officer, you will play a key part in securing vital income for the authority. Your role will involve the effective administration, billing, and recovery of Council Tax in line with current legislation. You will be trained in all aspects of the Council tax process.
What will you be doing?
The purpose of the role is to carry out the administrative tasks involved in the revenues process, this will involve responding to customer queries and supporting through the stages of the process.
Duties Will Include Once Trained
Administer council tax accounts in accordance with current legislation, policy and best practices
Monitor accounts, process changes of circumstances, make payment arrangements and process
Update and maintain accounts to ensure recovery processes are followed
Respond to customer queries, telephone, face to face and in writing
Review accounts, suggesting appropriate recovery action aswell as preparing accounts for enforcement agents
Producing letters and reports
Setting up direct debit, dealing with recalled direct debits
Check and Issue Summons
Check and action refunds
Identify and set up attachment of earnings
Manage diary and tracing codes on the system
Indetifying appropraite accounts for write off, bankrupttcies and arrangments
Promote good relationships with internal and external parties
Assist with the billing and recovery of NNDR as required
Demonstrate awareness of equal opportunities
Comply with the councils policies and procedures
Understand the councils commitment to corporate parenting
About You
For this role you will need:
English and Maths GCSE Grade C or above or equivalent
Knowledge of Council Tax
Must be computer literate
Good attention to detail
Ability to work to deadlines and targets
Good verbal and written communications skills
Fluent English
Proven ability to work on own initiative with minimum supervision
Ability to demonstrate awareness/ understanding of equal opportunities and ither peoples’ behaviours, physical, social and welfare needs.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We Offer a Vibrant Working Environment With
a competitive salary
a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
lots of opportunities to develop your skills, knowledge and potential in a large unitary council
generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About Us
Our Values and Behaviours
Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
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About the Company
We are a Local Government organisation serving the 360,000 residents of North Northamptonshire. Situated in a heart of the UK, our region is made up of several vibrant urban towns and picturesque rural villages, whilst only an hour away from major cities.
Our vision for North Northamptonshire is to create a place where everyone has the best opportunities and quality of life.
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